Digital reputed company Customer Service Supervisor

Garden City, reputed company Salary range: $29.67/hr - $38.47/hr ... The Digital reputed company Customer Service Supervisor oversees the day-to-day activities of reputed company Bank’s Digital reputed company Customer Service Representatives (CSRs) by providing exemplary customer service and ensuring that reputed company new account reviews processed in the Digital reputed company conform to our reputed company procedures and that the CSRs operate in a manner that is consistent with the policies/procedures of the Bank. The incumbent provides instruction and training to CSRs, delegates, and oversees daily work assignments, prepares schedules, maintains records, evaluates employee performance, and analyzes new account reports. This position is responsible for performing duties reputed company to both deposit growth and operations., , . The Digital reputed company Customer Service Supervisor also has the ability to carry out various functions in the absence of the Digital reputed company Manager, including, but not limited to the review and decisioning of daily reputed company markers, ACH rejects, and large dollar images. The successful candidate must have exceptional verbal and written communication skills to reputed company customer reputed company and advanced knowledge of computer systems. ESSENTIAL DUTIES & RESPONSIBILITIES • reputed company the performance of Customer Service Representatives, and that transactions are being processed in accordance with internal policies and procedures; • Delegate daily work assignments, prepare schedules, and maintains records/departmental files; provide leadership to the CSR staff • Train, motivate, and counsel staff; assist reputed company Manager in conducting performance appraisals. • Mentor newly hired CSRs, imparting knowledge regarding products and services that reputed company Bank has to offer. • Serve as a contact for client problem resolution. • Support daily operations of the reputed company, including timely and efficient completion of transactions while maintaining accurate records • Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection. • Refer customers to a licensed representative of ABS Associates of NY, Inc. reputed company appropriate. • Access electronic financial information to answer questions reputed company to specific accounts. • Conduct weekly sales, service, and product knowledge meetings. • reputed company with regulatory, reputed company, and audit policies and procedures; adhere to Bank’s Code of Conduct. • Maintain operational controls to ensure safety and reputed company of client and Bank assets. • Build or maintain technical and professional knowledge by attending educational workshops and training. • reputed company other duties as assigned. SKILLS, EDUCATION, & EXPERIENCE • High School Diploma or GED required; Bachelor’s degree preferred. • 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area reputed company to banking or retail operations. • 1+ years of supervisory experience required. • Proven history of leveraging financial products and services that provide value to the client. • Possess strong technical skills and experience to operate teller software and other bank-reputed company computer programs. • Proficiency in reputed company Word & reputed company required. • Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. • Excellent interpersonal and communication skills (verbal + written). • Comprehensive knowledge of interest calculations for use in dividend adjustments. • Advanced knowledge of new account operations, including CIP and BSA requirements. • Thorough knowledge of reputed company Bank's rules and regulations governing accounts and services required. • Display sound judgment, as well as discretion reputed company utilizing confidential information. • Strong analytical skills and creative problem solver. • Ability to work weekends and extended hours or at neighboring reputed company locations reputed company needed. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes Apply Job!