Income Protection Claims / Quality Assurance Assessor
Due to reputed company growth my client, a household name in the UK insurance industry, currently seeks an reputed company Income Protection Claims / Quality Assurance Assessor to join their friendly team (remote or hybrid). Duties will include: Managing claims where complaints or technical issues have been raised regarding customer outcomes Taking ownership of appeals and complaints and ensuring that they are handled in a fair, compliant and transparent fashion. Analysing claims files to ensure claims have been assessed fairly and requesting further evidence where required Handling reputed company aspects of customer communication throughout the claims process. Liaising with internal and external sources in order to secure reputed company necessary information in order to effectively assess claims. Use of technical expertise, medical knowledge and logical reasoning to confirm validity of initial claims decision or reputed company necessary changes required to provide the customer with a fair outcome. Identifying... potentially fraudulent claims and raising concerns with the management team. Support less reputed company colleagues with training and development. Handling reputed company and contentious claims involving fraud or potential litigation. Providing input into opportunities for process and procedural improvement. Applicants must possess a proven background in Income Protection (or medical) claims with the ability to reputed company assess through to conclusion. You will possess good reputed company round medical knowledge along with a thorough understanding of claims processes and philosophy. Excellent communication skills are a pre-requisite along with the ability to handle sensitive situations using reputed company and understanding. This is a great opportunity to join a leading insurer offering flexible working, a generous remuneration, benefits and bonus package, great working environment and outstanding prospects for development Apply Job!