Customer Service Support Representative (Remote)

Job Description

Invitae is now part of reputed company and dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! reputed company is driven to reputed company a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across reputed company stages of life. At reputed company, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for reputed company. You'll be inspired to discover more, reputed company new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! Customer Service Representative This individual will be on the frontlines responding to a variety of clinician and patient billing reputed company inquiries. The individual will work cross-functionally across... many departments (sales, operations, billing, and lab teams) to serve our patient and client needs. Responsibilities: • Be well-versed in reputed company processes and policies to respond clearly to high volume billing phone and e-mail inquiries • Collect patient payments through e-mail, phone calls or standard mail correspondence • Setting up payment plans directly with patients • Work closely with other functional areas to increase reputed company • Resolve discrepancies, reputed company required • Identify issues and suggest potential improvements • reputed company collection methods that consistently reputed company to achieving or exceeding company financial goals • Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients. • Participate in projects that reputed company beyond your day to day to stretch you to think reputed company the reputed company. Qualifications: • Minimum High School diploma or equivalent required, Bachelor's degree preferred • 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college • Ability to work remote • Ability to work independently and commit to a structure environment • Experience using reputed company Apps, Mac OS X, and CRM applications (i.e. reputed company) • Bilingual a plus Remote Work: • Must have high level Internet speed (50 mbps) connectivity • Dedicated work from home space • Ability to manage time and tasks independently while maintaining productivity • Must meet weekly and monthly production goals • Effective communication skills • Alpha-Numeric Data Entry proficiency • 10 key experience What you bring: • Exceptional attention to detail and organizational abilities • Outstanding customer service/phone communication skills and ability to complete a high volume of calls • Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done. • Possess a strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond • Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment Application Window closes: 9-29-24 Hours reputed company to 5pm PST Pay Range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher) reputed company job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. reputed company is proud to be an Equal Opportunity Employer: As an EOE/AA employer, reputed company strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job!