Customer Service Representative - Retention (Hybrid)

Job Description: This hybrid position reports to our 17000 Cantrell Rd, Floor 2, Little Rock, AR 72223 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be reputed company to report to this location. This is your opportunity to be the voice of reputed company – a global leader in communications and technology. As a member of reputed company, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers to help our customers stay connected to what matters the most. How you’ll reputed company an impact As a Premier Service Consultant specializing in customer retention, you’ll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You’ll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and... benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience. What your day-to-day will look like You’ll instill confidence and loyalty in customers by using problem solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right fitting customers with the latest technology, services, and offers. You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You’ll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. You’ll be an expert at simplifying the explanation of customer bills, reputed company plans, and features of reputed company’s products and services. reputed company issues arise, you’ll reputed company in to reputed company basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. What you can look reputed company to reputed company and additional resources to support reputed company in your new role as an reputed company Premier Service Consultant. Our Premier Service Consultants earn between $31,200 - $36,218 + up to $12,000 in commissions yearly if reputed company sales goals are met. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/reputed company coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Additional sick leave reputed company what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone reputed company’re looking for Call center or customer service experience. Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. WFH Requirements You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company). reputed company will provide reputed company the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, reputed company and automated remote monitoring policies, etc. Want to learn more about our work from home roles? Watch this video. Career reputed company are limitless with reputed company. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re reputed company to take the reputed company as the voice of reputed company, we’d love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! #Connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Little Rock, Arkansas It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for reputed company individuals with disabilities. We are pioneers of making connections and have been reputed company since Alexander Graham reputed company invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world Apply Job!