Customer Service Representative

Diversified Communications is seeking a Customer Service Representative to join our growing company! In this role, you'll provide front-line customer service to our internal and external customers and provide all customer service aspects of our events through various correspondence and systems. Diversified Communications, a Portland, Maine employer, is a global tradeshow and conference... organizer, and your customers in this role are business leaders around the globe. Our Customer Service team is the liaison between sales & marketing and our events. This team adapts to competing priorities on a regular basis, juggles customer service inquiries and problem-solving with ease and creativity, and is seeking a proactive, organized, and detail-oriented person to join their team. Our customers are the event exhibitors, and we provide them with logistical support to ensure that they have a successful event. In this role, you’ll: • Respond to exhibitor’s logistical questions and inquiries via phone, live chat, or email. • Use on-the-job training to create a web-based portal for exhibitors to access event-specific information. An eye for detail is key and creativity is encouraged! • Create and execute exhibitor communications for assigned events. • Assist with the collection of sponsorship deliverables for events. • Assist with various tasks ranging from data entry, projects, and other administrative tasks. We are looking for people who: • Have a minimum of 1 year of experience in customer service, preferably in an event-driven environment. • Find creative problem-solving fulfilling and challenging. • Enjoy talking with and assisting others. • Value collaboration and thrive as an integral member of a dynamic team. • Can adapt quickly to changing priorities and customer needs. • Must have good oral and written communication skills. • Are interested in the ‘behind the scenes’ perspective of tradeshows and conferences. • Possess strong time management skills with a track record of meeting tight deadlines. Some nice plusses: • Multicultural experience. • Written and/or verbal multilingual language skills, especially fluent. Work Environment: Diversified Communications offers the flexibility to work remotely and enjoy a hybrid schedule, working in the office 2 days per week. While this position reports into our office located in Portland, Maine, we are open to considering fully remote applicants. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team and stronger community by allowing us to make better decisions, be more innovative, and better serve our customers and business partners Apply Job!