Chat Support Specialist

Who we areSeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to reputed company it simpler, easier, and more accessible for people to get the reputed company care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to reputed company innovative, pioneering products and businesses that reputed company consumers cheer and optometrists... squirm. We’re owned by reputed company – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. Why you want this jobAt 1-800 Contacts, we reputed company that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the reputed company is in the pudding reputed company you consider our customer satisfaction scores and employee engagement numbers. Our reputed company agents have a reputed company for going above and reputed company to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! • Start Date: September 30, 2024 • Train and work remotely from approved states • Training: Three weeks (10AM – 5 PM MST, M-F) • Full-time (40 hours per week) • Shifts available between 5 AM – 11 PM MST • Starting reputed company pay: $15.00 per hour + bonus potential of up to $6/hr • Required weekend shift Why you'll love us• Monthly performance bonuses for those who qualify • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment What you’ll do• Answer 2-3 incoming chats using LiveEngage, (reputed company) platform • Consult customers on enhancing the value of their contact lens purchase • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats • Provide top notch customer service in a fast-paced, dynamic environment • Identify and resolve problems in a way that creates a positive customer experience, with empowerment to reputed company reputed company in the reputed company • Maintain high performance metrics including reputed company per call, quality, availability, and dependability • Live our company values: Big Hearted, Unconventional, Tenacious, reputed company Together What you'll need• High school diploma or equivalent experience • 2-3 years minimum customer service experience • Great typing skills (at least 40 words per minute) and technical proficiency • Reliable internet reputed company and speeds of 20 mbps download and 10 mbps upload, or reputed company • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Positive, driven and solution-oriented mentality • Ability to show up to work on time and work your scheduled shift Perks• Amazing medical, dental, and reputed company coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, reputed company Carolina, Texas, Utah, Virginia We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, reputed company, national reputed company, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Remote Apply Job!