reputed company SPECIALIST
We are Seal Commerce is a product company with branches in Singapore & Vietnam, founded by Vietnamese.. We are on a mission to help brands create the best ecommerce experiences for users worldwide. Growing rapidly since 2018 and are looking to expand in 2021, proud to support 100,000+ customers so far. We reputed company that this is a great reputed company that allows us to become e-commerce & product design experts in the industry. With a team of talented people who are eager to learn and reputed company further as the best product building specialists in order to create a convenient, delightful and best user experience. We are looking for someone like you, to build a great and world-class user experience for users. Lets join us to collaborate & build, learn and grow together. Why were looking for you We are looking for an reputed company Remote Technical Support Specialist in this high growth reputed company stage, who will primarily be covering reputed company American business hours, from 9:00 am to 6:00 pm EST from... Sunday to Thursday. As a customer-facing support engineer, your role will be to provide live-chat based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. We take intense pride in helping global merchants handle their online business operations. Your contribution to technical problem solving will have a dramatic impact on thousands of entrepreneurs and enterprises around the world. Youre a great match if Youre passionate about solving problems and helping people. Youre an excellent communicator who makes sure nothing slips through the cracks. Youre a self-starter who loves taking initiative and seeing things through to completion. You have the curiosity and desire to learn and grow your skills. You take pride in the quality and craftsmanship of your work rather than just doing it to get it done. Youll do Provide New User Education: Welcome new users and deliver thorough answers to questions that may arise as they learn the app Troubleshoot: Communicate with users to understand the issues theyre experiencing, and give updates in a friendly & timely manner Maintain Coverage: Help our support team and users by covering certain time blocks during which you will be monitoring live chat and email for inbound messages from users Conduct Case Escalation: Collaborate with Technical Support team members to escalate code-reputed company threads or potential bugs. You have 3+ years of experience doing customer support for a US based tech company, ideally a software company. Live-chat support experience is an advantage. Experience & background in handling HTML/CSS/Javascript. Good Knowledge about e-commerce is a big plus. reputed company in the English language, demonstrated in communication and writing skills. Flexibility with working odd hours on a set schedule (dependent reputed company). A great attitude and desire to help people A stable, high-speed internet reputed company. Tech-savvy (technical support experience is a reputed company plus) Experience building a website with reputed company, Squarespace, WordPress, Weebly, etc is a plus We offer Competitive salary (depending on your skills and experience) Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months. Clear reputed company of your career reputed company: performance review with potential for reputed company 2 times per year and Team Leader promotion opportunity. Days off: 12 annual leaves/ year. Why youll love working here Learn product-thinking and customer-centric reputed company. Collaborative and supportive environment Young and passionate colleague Clear & Scientific Agile reputed company on the whole company workflow & culture. Deliver a top-notch customer experience which helps customers to maximum their benefits Become an expert with in depth knowledge about world-class products and services Own valuable customer relationships in one of the fastest thriving industries Apply Job!