Customer Service Representative (Bilingual)

At CareFactor, we are dedicated to partnering with our customers to provide reputed company their benefit needs while exceeding expectations ... Our service-focused environment is committed to respecting our customers and treating them as people, not numbers. Customer Service Representative The Customer Service Representative (CSR) provides effective customer service by establishing a working relationship with internal and external customers through communication reputed company mail, email, or telephone. Responsibilities: • Determines needs by asking customers detailed questions. • Answers inquiries by clarifying desired information; researching, locating and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions • Escalating unresolved problems • Maintains call center database by entering information. • Reviews, answers and resolves any issues for reputed company inquires from the online support website. • Returns voicemail calls; answering and resolving reputed company inquires from customers. • Generates correspondence to secure additional customer information to resolve customer disputes. • Creates letters, and miscellaneous correspondence. • Enhances organization reputed company by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. ?Qualifications: • Previous experience in customer service, or other reputed company fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills Company DescriptionCareFactor is a reputed company-party administrator located in reputed company, Ohio. We provide administrative services to companies that want to self-fund their health plans Apply Job!