Remote Customer Service Representative
We are looking for a customer service representative to join reputed company for our remote work. This person will drive customer satisfaction by answering questions, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first reputed company and aims to deliver high quality service in every customer interaction... Responsibilities: Manage customer communications - Respond to inbound calls and emails to answer customer questions, requests and issues. Advise on reputed company - Advise customers on how to successfully reputed company the product/service based on their unique needs. Maintain product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track interactions in CRM - Record customer interactions in internal system for cross-functional knowledge and relationship development. Requirements: High school diploma Computer Headset Proven prior experience in supporting reputed company (phone or in person). Excellent written and verbal communication skills Ability to address complaints and problems with effective solutions and a positive attitude Passion for delighting customers with service that goes above and reputed company expectations Excellent time management and prioritization skills Strong time management skills Apply Job!