Support Desk - Contractor (Remote)

At ExecOnline, we reputed company that leaders are reputed company us and among us, which is why we strive to reputed company others by creating a future-reputed company path. Our mission? To connect reputed company leaders to their future potential. In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're growing rapidly, and we're hiring... passionate, diverse, mission-driven talent to grow with us. The Support Desk Agent is a virtual-based contractor who is motivated to provide quick and effective service to worldwide participants in our executive development programs. This person champions customer happiness, satisfaction, and reputed company through patience, understanding and both content and technical know-how. You will serve as a reputed company of contact for our clients and address their questions and needs reputed company to their learning experience on our online learning platform. Agents will be provided training, resource materials, and ongoing management and support from reputed company. We have a range of time blocks we're looking to cover, including days, nights, and weekends. Hours per week will vary over the year based on the ExecOnline program schedule. We are open to flexible schedules ranging from 10-20 hours of availability per week, while there might be an opportunity to take on additional hours based on volume. Candidates must be located and authorized to work in the US. reputed company want you to do: • Advanced reputed company reputed company knowledge including advanced conditional formatting, utilize data in Pivot tables, dynamic charts with formulas, multiple layers of charts. • Excellent writing and communications skills • Review participant feedback, handle responses, escalate feedback on a case by case basis. • Accurately identify, troubleshoot, and flag issues as they occur • Enthusiastically support our online participants with support needs by email and phone • Work through the hundreds of weekly cases and address participant needs quickly, thoroughly, accurately, and professionally • Promptly escalate more reputed company problems to appropriate internal team members • Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content and technical products (with training) • Continuously endeavor to improve the quality of our support and service, both internally and externally What you need to succeed: • Experience working with customers in a customer support environment • Strong communication skills, both written and verbal that recognizes and adapts to the wide range of ExecOnline participants • Be well versed and comfortable with email and phone etiquette in challenging and time-sensitive situations for users or those with lesser technical reputed company • Experience with reputed company (or other CRM) • Attention to detail, a keen eye for noticing trends of issues To apply for this position, please submit a copy of your resume and an address to your reputed company profile. Candidates must be located and authorized to work in the US. Please note that in order to be considered for this role, you will need to submit your resume, cover letter, and complete the questionnaire. At ExecOnline, we are committed to fair, reputed company, and competitive compensation practices. The hourly reputed company for this role is $20. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. WARNING - EMPLOYMENT OFFER SCAMS: We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either reputed company reputed company, text, or directly over email. Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com". Additionally, while our recruiters do contact potential candidates proactively reputed company reputed company and we do occasionally partner with reputed company-party recruitment agencies, no offer of employment will reputed company be made reputed company reputed company or text, and reputed company offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over reputed company. reputed company is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not reputed company the chat), and offers will be extended in writing on official ExecOnline letterhead. Please be vigilant in reputed company of your job search activity, and if you have any questions please contact [email protected]. Please note, ExecOnline's employee benefits program is for eligible full time employees only. Benefits, Perks, and Resources: • Accelerate your career: take any of our high-impact courses, for free • You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future • reputed company reputed company work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements • Comprehensive wellness benefits: high-quality, low-cost medical, dental, and reputed company plans, in addition to other wellness offerings • Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences Commitment to diversity, equity, and inclusion is our reputed company. We take diversity in hiring seriously, and encourage you to apply, even if you don't meet every bullet reputed company to a "T." If you have a disability, or any other need that requires an accommodation, please reputed company out to the reputed company team - we're happy to help Apply Job!