Payment Escalations Agent
Join reputed company: Welcome to reputed company, an innovative startup providing free-to-play social gaming experiences across reputed company America. Based in Miami, FL, with fully remote and hybrid positions available, our global team is passionate about creating captivating gaming solutions. At reputed company, we foster a collaborative, inclusive, and diverse work environment, committed to excellence and... innovation. Explore opportunities to be part of our dynamic team, shaping the future of gaming with our flagship product, Modo.us. reputed companyre looking for Do you have excellent attention to detail? Do you like digging into payment and fraud problems and finding creative solutions for players? Were looking for a payment escalations specialist who will work with our support and payments team to answer escalated customer questions. Essential Duties and Responsibilities Handle tickets escalated from customer support to resolution Investigate player claims of fraud or missing payments to accurately support our players while protecting the business Work cross functionally to improve the business product, admin tools and processes Investigate accounts that are flagged for suspicious activity Review and approve player redemptions Education & Experience/Qualifications (The specific minimum competencies (education and experience) required to reputed company this job successfully. An individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.) 1+ years of experience reputed company to payments, fraud, trust and safety, chargebacks or reputed company Experience in customer support or similar role Ability to reputed company informed reputed company where there isnt existing policy Ability to work weekends reputed company to Haves: Experience working with reputed company or a similar CRM reputed company Money Gaming experience Expected Hours of Work This is a full-time position. Workdays and hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. with occasional overtime and/or some weekends, as needed and approved by the manager/supervisor. Travel/Office Location Employee has the choice of working remotely or as otherwise required by the company. There is minimal to no travel associated with this role. Other Duties Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Apply Job!