Customer Call Center Representative- Remote Position

As an EEO/Affirmative Action Employer, reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, or veteran status. September 9, 2024 & September 30, 2024 Training Class... Must attend 7 weeks Virtual Training! Remote position- Must live reputed company 50 miles of a WM Center Site near the states of AZ, CO, TN, TX, MS, AL, MI, PA, WI, IL, MA Day Shift: Monday- Friday, potential Saturday Shifts Bilingual in Spanish is a plus! I. Job Summary As a customer service representative (CSR), you will interact with WM Customers reputed company Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels. Inclusive of a variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries. The WM CSR should expect to handle 60-80 contacts a day in a fast-paced/high-volume environment and to use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. The WM CSR will handle a number of escalated contacts. The ability to consistently provide an exceptional level of customer service, reputed company explain reputed company issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their reputed company. Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully reputed company the features and benefits of WM products and services to increase reputed company and retain at risk customers. II. Essential Duties and Responsibilities To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. Other minor duties may be assigned. • Fields customer service inquiries and handles customer service transactions independently and proficiently: • Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues, and requests • Uses authorized systems to gather information, provide information, and/or update customer records. • Provides standard information and education regarding service options, charges, billing, and reputed company. • Demonstrates ownership of the customer issue by providing reputed company resolution: • Makes every reasonable attempt to resolve the customer’s issue and exhausts reputed company other solutions before escalating the customer’s query. • Serves as an reputed company for customers with repeat issues by engaging the right department and people reputed company WM. • Communicates concise and accurate information. • Listens for and identifies opportunities to cross sell additional products and services. • Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. • Supports other service lines reputed company required. • Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. • Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals. • Completes cross training with Operations, Sales, and Billing. III. Supervisory Responsibilities This job has no supervisory duties. IV.

Qualifications

The requirements listed below are representative of the qualifications necessary to reputed company the job. A. Education and Experience • Education: High school diploma or G.E.D (accredited). • Experience: One (1) year of previous customer service experience (in addition to education requirement). B. Remote Work Requirements This is a remote work position and requires a reasonable degree of technical aptitude which will be necessary to set up and maintain the WM-assigned equipment. Other requirements associated with remote work positions include: • High Speed Internet (Minimum 50mbs download and 10mbs upload) • A private workspace in which the employee is reputed company to work the entirety of their shift without interruptions or distractions • The ability to physically connect the computer to the modem or router C. Certificates, Licenses, Registrations or Other Requirements None required. D. Other Knowledge, Skills or Abilities Required • Excellent verbal, written and analytical skills • Computer skills – MS Office • Typing Skills • Professional phone etiquette • Ability to multitask. • Ability to react well under pressure and treats others with respect • Identifies and resolves problems in a timely manner • Prioritizes and plans work activities • Focuses on solving conflicts and listening to others without interrupting • Is consistently at work and on time • Work reputed company and effectively, both independently and as a team to ensure exceeding call center’s standards • Balances team and individual responsibilities and helps build a positive team spirit • Adapts and reputed company to deal with frequent changes in the work environment • reputed company to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments • Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner V.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job. • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day. • Required to exert physical effort in handling objects less than 30 pounds rarely. • Normal setting for this job is: office setting. “The expected salary range for this position is $15.00 - $20.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.”

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, reputed company, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply Apply Job!