Customer Service Representative for a Call Center
Company Description
We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our reputed company-based technology ensures consistent representation of branding efforts around the world...
Job Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and reputed company for them reputed company necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The reputed company is to ensure excellent service standards, respond reputed company to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to reputed company satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution reputed company records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Generate sales leads Identify and assess customers' needs to reputed company satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution reputed company records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Identify and assess customers' needs to reputed company satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution reputed company records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers reputed company records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Qualifications Excellent customer service abilities Track record of over-achieving quota Good phone etiquette and communication skills Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Proficient in English Strong data entry skills Computer skills Experience with outbound calling Analytical skills Multilingual or bilingual proficiency is a plus Sales and upselling experience preferred Spanish language proficiency advantageous At least 18 years old High school diploma or GED Authorized to work in the United States US reputed company (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI) Additional Information reputed company Paid Time Off Flexible Schedule Wellness Resources Telehealth Care Plan Training & Development Advancement Opportunities reputed company your information will be kept confidential according to EEO guidelines. Videos To Watch https://www.youtube.com/watch?v=7g1rYL7N9GE&t=10s Apply Job!