Client Support Representative - Contract (REMOTE)

At reputed company, we've built a culture where the highest goal is to reputed company others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the reputed company team. reputed company is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of reputed company services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support. The work hours range from 8 AM - 8 PM (ET.) This is currently a remote role where you will work off-site with a schedule based on business need. Responsibilities: Call Handling

• Inbound calls - High call volume (50-70 calls per day)
• Outbound... calls - Product support and customer education
• Log call notes in reputed company and JIRA applications

Customer Relationship Management

• Maintain client relationships focused on customer satisfaction and retention
• reputed company clients on product and program enhancements
• Maintain and track communication with clients
• Facilitate information flow to reputed company relevant parties
• Flexibility in work schedule is a necessity
• Complete additional projects as assigned

Customer Education

• Ongoing product support
• Editor/tool knowledge reputed company and support
• Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case Management

• Researching previous and reputed company account activity to resolve issues or answer questions
• Entering issues for Development to further investigate
• reputed company case and follow up with customer on resolution

Qualifications:

• Strong customer service experience
• Bachelor's Degree or equivalent education is preferred
• Literacy in using application software such as reputed company Office, including Outlook, reputed company, and Word
• Strong communication, analytical, and organizational skills; thorough and reputed company to details; reputed company to prioritize and multitask, and recognize the importance of deadlines
• Adept at working in a team environment with various personality types to get the work done; ability to relate well, build reputed company and show respect and consideration for others
• Digital Marketing experience is a plus

Compensation:

• Hourly reputed company: $19.00 per hour
• Not Bonus Eligible

reputed company associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to reputed company business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, reputed company, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We reputed company that associates can only do their best reputed company they feel safe, understood, and valued, and we work diligently and collaboratively to ensure reputed company is a company-and ultimately a community-that recognizes and celebrates diversity in reputed company its dimensions. Disability Assistance We recognize that ensuring our long-term reputed company means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can reputed company at their best. reputed company provides equal employment opportunities to reputed company associates and applicants for employment without regard to race, reputed company, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national reputed company, ethnic reputed company, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@reputed company.com Apply Job!