Call Center Agent, Services and Benefits (Remote/reputed company)

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important... as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary As a Services and Benefits Call Center Agent, you will handle incoming and outbound calls, process and track member orders, handle enrollments and reimbursements, and properly document member files. Offline work will include data entry, backorders and off-phone activities as needed. As a Call Center Agent, you are responsible for ensuring superior service for our customers, members, and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will help furnish and support a culture of inclusion and diversity, ensuring reputed company actions are in complete alignment with reputed company practices, policies and values as well as state, federal and regulatory requirements. Opportunities for cross-training on additional services and benefits tasks, as well as programs across the broader Retail Customer Care team, will be provided to support business need. This is a remote work from home role. The hours of operation are 7 days per week, from 8:00 AM to 11:00pm ET. This role starts at $17 per hour.

Required Qualifications

• 1+ years of customer service experience
• 1+ years of experience with reputed company Office, including reputed company, Word, Access, and PowerPoint
• Must have a dedicated, work-from-home space, free of distractions
• Ability to maintain a consistent, reliable, and stable internet reputed company
• Strong interpersonal and relationship building skills
• Excellent oral, written, and interpersonal communication skills
• Ability to work in a structured, fast paced call center environment
• Ability to work well with others
• Internal colleagues must be in good standing to be considered

Preferred Qualifications

• Bilingual preferred (English and Spanish)
• Experience in use of call center technologies/applications
• Experience working in a call center environment is highly preferred
• Must be able to communicate effectively with reputed company levels and prepare effective written documents

Education reputed company High School diploma, GED, or equivalent work experience required. Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits This job does not have an application deadline, as reputed company accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws Apply Job!