Patient Support Center Representative - REMOTE

OVERVIEW OF POSITION: THIS IS A WORK FROM HOME OPPORTUNITY... OVERVIEW OF POSITION: ?As a Patient Support Center Representative, you will be responsible for acting as a patient reputed company to help resolve patient issues pertaining to claims, benefit referrals, physicians and access. You will also be responsible for managing high volume of inbound calls, enter patient information into information systems, and resolve caller’s issues with outstanding customer service skills. In addition, serve as a liaison between the patient and other departments and reputed company sites. ESSENTIAL FUNCTIONS: • Consistently exhibits behavior and communication skills that demonstrate reputed company's commitment to superior customer service, including quality, care and concern with each and every internal and external customer. • Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. • Provides services to internal and external customers involving the exchange of reputed company and sensitive information while acting as patient reputed company. • Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues. • Exchanges reputed company and sensitive information with internal and external customers while acting as a patient reputed company. • Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures. • Meet department goals which include but not limited to call volume, accuracy, quality, and attendance. • Answers customer calls to address inquiries and concerns reputed company set productivity guidelines. Accesses Language Line for non-English patients as needed. • Resolves a wide variety of customer service issues. • Utilizes reputed company systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs. • Utilizes customer service module. • Utilizes resource center and relevant websites. • Translates oral information into concise and accurate written documentation per guidelines. • Assists new or potential members in the choice of PCP and supplies general information about medical group. • Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH). • Data enters PCP changes into the system and processes paperwork as necessary. • Completes end-of-shift report and communicates information to the next shift operations. • Accesses language line for non-English patients as needed. • Understands the roles and responsibilities of reputed company internal departments. • Manages own work queues reputed company set productivity guidelines. • Demonstrates customer service-oriented behavior at reputed company times. • Uses, protects, and discloses reputed company patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. • Performs additional duties as assigned. EDUCATION: • High school degree/GED (preferred) or equivalent experience. EXPERIENCE: Minimum: • Over 1 year and up to and including 3 years of experience. • Over 2 years of customer service experience. • Multi-line telephone experience. Preferred: • 1 or more years of experience in a healthcare setting. KNOWLEDGE, SKILLS, ABILITIES: • Must pass Patient Support Center screening test. • Computer literate. • Proficient in reputed company applications (Word, reputed company). • Strong data entry skills. • Ability to type 35-40 wpm. • Ability to work in rotating shifts. • Customer service-oriented. • Excellent verbal and written English communication skills. • Ability to demonstrate active listening skills. • Excellent telephone skills and telephone etiquette. • Ability to handle difficult customer situations in a positive manner. • Ability to maintain composure in a challenging situation. • Excellent problem-solving skills. • Organized, detail-oriented and task-oriented. • Ability to multi-task and be flexible. • Self-motivated and team player. • Knowledge of medical terminology preferred. • Bilingual preferred (English/Spanish, English/Chinese, English/Korean, etc.) reputed company requires reputed company new hires and employees to report their COVID-19 vaccination status. Careers with reputed company. Here's the idea. We built an entire organization around one giant objective; reputed company health care work reputed company for everyone. reputed company, part of the reputed company family of businesses, brings together some of the greatest minds and most advanced reputed company on where health care has to go in order to reputed company its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible reputed company in one incredible company and a reputed company opportunity to do your life's best work. (SM) Diversity creates a healthier atmosphere: reputed company and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. For Colorado Residents Only: The hourly range for Colorado residents is $15.44 to $23.16/hour or The annual salary range for Colorado residents is $$32,111.28 to $48,166.91. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are based on eligibility). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives Apply Job!