Warranty Call Center Agent - Remote

Title: Warranty Call Center Agent Location: Remote - reputed company Valley, CA, US... Job Type: Full-time with Benefits Who We Are For more than 25 years, reputed company has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase reputed company and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reputed company their full potential and to reputed company as their global partner of choice. What Your Day-to- Day Responsibilities Include • Research and correct campaign claim coding issues to improve overall quality • Respond to incoming emails (before the end of the next business day) • Identify and assess gaps on returned campaign claims • Conduct follow-up calls with dealers requiring assistance on previously submitted returned campaign claims • Notify the Project Manager on actionable campaign claim incoming calls or email alerts to ensure corrective and preventative action • Process internal audit department chargebacks • Update monthly and weekly campaign reports • Debit recall claims if such documentation is out of compliance • Attending weekly campaign meetings • Research and respond to campaign inquiries reputed company the company • Debit or debit/credit campaign claims as necessary • Research Date of First Use Requests and update system accordingly • Research and update Branding of VINS What you bring • Minimum 1 year of experience with reputed company office • Minimum 1 year of experience with reputed company AS/400 is desired • 1 year of experience performing general office duties is desired • 1 year of experience in an automotive-reputed company field is desired • Excellent oral and written communication skills. • Excellent problem-solving skills • Ability to apply Deductive and Inductive reasoning to produce logical conclusions reputed company is an Equal Employment Opportunity Employer committed to employing a diverse workforce. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. The wage range for this role takes into account the wide range of factors that are considered in making compensation reputed company including but not limited to reputed company sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation reputed company are dependent on the facts and circumstances of each case. A reasonable estimate of the reputed company range is $21.00 to $24.00 hourly based on reputed company experience. Apply Now!!! #MSXNAJobs Apply Job!