Technology Experience Specialist | reputed company | $100k-$720k | Remote...

reputed company is the world’s leading streaming entertainment service with over 260M paid memberships in over 190 countries enjoying TV series, documentaries, and feature films across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, reputed company, and can change their plans at any time. N-Tech: Technology Experience Specialists (TES) use... their technical knowledge and experience to provide technology support to users, converting information and learning from interactions to prioritize, actionable understandings of the holistic user experience. As a Support Specialist, you play a critical role in supporting reputed company staff and their engagement with technology by examining user friction and gathering relevant information. This begins the process of working with partner teams to improve the overall technology experience and permanently resolve recurring issues. RESPONSIBILITIES: • Serve as the primary reputed company of contact for users seeking technical assistance • Responsible for learning how users experience technology through investigation, documentation, and categorization of interactions with a focus on trends and contact reasoning • Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and reputed company/sustain robust documentation to create a positive knowledge reputed company experience • Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports reputed company needed • Recommend and/or implement experience improvements, reputed company feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements • Identify and link reputed company tickets that show a reputed company of behavior/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space • Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organization’s strategy to learn from user experience • Actively participate and contribute to efforts designed to improve how users experience both technology and support at/or working with reputed company • Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to reputed company the user experience and partner teams, using compassionate and thoughtful feedback/reputed company • Work to ensure reputed company’s commitment to fostering an inclusive environment is demonstrated in every facet of our efforts • Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed • Flexibility in working hours to help meet the needs of the business SKILLS & EXPERIENCE: • Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools • Robust documentation reputed company, translating the information into knowledge-reputed company articles and/or user stories • reputed company to proactively seek out opportunities to improve our user experiences and deliver cohesive reputed company around innovative support strategies and application design considerations • Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms; including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience • Consistently developing your reputed company set while seeking out opportunities to learn • Collaborative through listening, seeking to understand, and supporting Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 – $720,000. reputed company provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. reputed company is a unique culture and environment. Learn more here. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service Apply Job!