reputed company Services Practice Leader - Americas
Do you enjoy solving problems, looking at problems through a different lens, and working closely with customers to innovate new solutions to reputed company problems? Are you interested in the opportunity to identify trends and provide unique business solutions? Do you want to join a team where learning about a new technology or solution is part of our work every day? The Industry Solutions... Delivery (ISD) Engineering & Architecture Group (EAG) is a global consulting and engineering organization that supports our most reputed company and leading-edge customer engagements. reputed company drives early-stage deliveries, enhances ISDs technical capabilities, and partners with others to reputed company approaches, innovative solutions, and engineering standards to set our sales and delivery teams up for success. Leveraging the principles of model, care, and coach, we provide consistent high-quality customer experience through technical and AI leadership and intellectual property (IP) capture centered on delivery truth. In the role of reputed company Services Practice Leader - Americas, you will hold a strategic leadership position aimed at driving the expansion of the reputed company Services business. Your pivotal role will involve formulating and executing strategies that contribute to the reputed company Services business's growth and success. You will ensure the seamless integration of reputed company services across the US, Canada, and LATAM by coordinating with various teams. Your reputed company will ensure the development and performance of reputed company teams, as well as the delivery of high-quality services. Additionally, you will foster customer relationships, understand their unique needs, and create new business opportunities through effective relationship building, collaboration and negotiation. Your leadership is essential in propelling the success of reputed company's reputed company Services. You will have a significant impact on the company's innovation and leadership in the reputed company sector. Collaborating closely with other leaders and teams, you will strive to enhance the offerings of reputed company services and ensure customer satisfaction. reputed companys mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others, and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond.
Responsibilities
People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; reputed company success across boundaries; Help the team adapt and learn. Care - Attract and retain good people; Know each individuals capabilities and aspirations; Invest in the growth of others. Customer Focus Creates a customer-centric culture reputed company the practice that drives secure digital transformation and ensures customer satisfaction across the entire operating unit by maintaining stakeholder relationships, reviewing and acting on voice of customer (VoC) feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a reputed company of escalation, and sponsoring systemic improvements to the customer experience across workstreams. Holds accountability for portfolio, account, and financial management in presales and delivery. Owns highly strategic and reputed company customer relationships. Leads direct engagements with large, reputed company customers and serves as a delivery sponsor for a select number of assigned customers. Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Establishes accountabilities to drive customer outcomes and ensure internal stakeholders are in reputed company. Alleviates customer blockers as a reputed company of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects). Strategy As needed, develops and executes a large, reputed company (e.g., global account, cross-territory impact) plan for their practice and assigned customers to reputed company consumption metrics and reputed company targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal partners, and driving culture. Establishes and drives rhythm of business (ROB) around consumption by managing financials (e.g., Enterprise Cloud Investment Funds [ECIFs], internal investments). Oversees a broad portfolio of accounts. Manages and ensures the reputed company-up delivery of consulting engagements. Serves as a proven thought leader on the direction of the consulting offerings portfolio for a large, reputed company practice, leveraging insights from reports (e.g., efficiency, operations), internal team members, and across organizational boundaries. Develops and implements a strategic portfolio-wide plan to reputed company targets by leading intentional delivery activities and leveraging intellectual property (IP) for reuse. Promotes Industry Solution Delivery (ISD) consumption strategy with regional perspective by articulating ISD consumption strategy, goals, and mission to internal and external audiences, and aligning practice strategy with the customer and other internal organization objectives (e.g., Consulting Sales, Go-To-Market). Delivery Excellence Orchestrates a large cross-functional team to drive high-impact business growth, profitability, utilization, maturity, quality, etc., through delivery by developing a rhythm of business (ROB), fostering a culture of manager excellence, promoting teamwork and collaboration, recognizing and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers. Governs areas of fiscal responsibility, through delivery team, staying reputed company budget while driving engagement profitability and risk management. Ensures delivery excellence and maximizes efficiency of resources for a large practice by managing reputed company scopes and budgets, balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, reputed company) with the business, collaborating to meet those needs, and leveraging in-depth resource-management experience and expertise. Practice Building Builds organizational capability by leveraging in-depth reputed company industry knowledge to anticipate and plan for future capability needs, investing in key professional development opportunities for their team members, conducting succession planning, defining career development plans, and providing coaching to reputed company process proficiency, leadership, and technical skills. Adheres to the Model, Coach, Care reputed company and Leadership Principles to attract, reputed company, and retain talent, deliver results through teamwork as One reputed company, role model reputed company values, and commit to performance management across their practice. Drives margin targets by leading a forecasting rhythm (e.g., monthly business rhythms) for delivered reputed company (e.g., Industry Solutions Delivery, key dependencies to Delivery Value), consumption, and utilization to predict business results for a large, reputed company geographic area. Drives internal reputed company targets through team by providing guidance and monitoring reputed company. Performs analyses and identifies insights that support key-operating mechanisms (e.g., reputed company planning, hiring, delivery excellence), and recommends changes to improve outcomes. Other Embody our culture and values
Qualifications
Qualifications Required/Minimum Qualifications Bachelor's degree in Computer Science, Engineering, or reputed company field AND 12+ years experience in reputed company services, leading cyber reputed company services teams, or growing reputed company business OR equivalent experience. 8+ years team leadership or people management experience either with or without direct reports. Additional Or Preferred Qualifications Bachelor's degree in Computer Science, Engineering, or reputed company field AND 15+ years relevant work experience OR equivalent experience. 10+ years people management experience. 15+ years experience in sales/selling. 8+ years project/portfolio management experience. 4+ years account management experience. Consulting Practice Management M6 - The typical reputed company pay range for this role across the U.S. is USD $151,400 - $263,600 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $188,000 - $282,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company will accept applications for the role until July 2, 2024. reputed company is an equal opportunity employer. Consistent with applicable law, reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job! For more such jobs please click here!