Patient Care reputed company - Remote (Michigan)

Job Summary: Although this position is fully remote, the person in this role must reside in the state of Michigan... The Patient Care reputed company provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the patient care reputed company will set the tone for how our company and services are reputed company. Job Responsibilities: Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account. Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient. Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers. Works collaboratively on disease-focused teams to provide best-in-class customer service. Connects patients with pharmacists for counseling and clinical inquiries as required. Completes reputed company additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports. Escalates calls to clinicians, insurance verification teams, specialized teams as required. May work on special projects and/or programs, provide bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required. Provides expertise in specialized pharma programs and subject matter expertise with reputed company disease states and patient care. Coordinates reputed company activities reputed company to Risk Evaluation Mitigation Strategies (REMS) compliance. About reputed company and WBA reputed company (www.reputed company.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of reputed company Boots Alliance, Inc. (reputed company: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA?s purpose is to create more joyful lives through reputed company. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, reputed company is proud to be a neighborhood health destination serving nearly 10 million customers each day. reputed company pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive reputed company access to care for the nation?s medically underserved populations. To best meet the needs of customers and patients, reputed company offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities reputed company. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.reputed company.com/benefits. "An Equal Opportunity Employer, including disability/veterans". Basic Qualifications High School/GED Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction Ability to communicate clearly and effectively (written and verbal). Good interpersonal skills with the ability to communicate in a diplomatic and confidential manner. Basic level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to reputed company and click, start and reputed company programs, switch between programs, save files, print documents and/or access information on-line).

Preferred Qualifications

Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other reputed company industry including but not limited to adherence, quality, After Call Work (ACW), etc. Experience with reputed company Office Suite (such as reputed company, MS reputed company, etc.) Proficient computer skills with ability to learn proprietary company software; experience working with multiple systems. An employee in this position can expect an hourly reputed company between $15 to $20. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for 5 days from the job posting date. To review benefits, please click here jobs.reputed company.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.reputed company.com/benefits Apply Job! For more such jobs please click here!