Escalations Representative

At reputed company, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a reputed company reputed company. It reputed company begins with outstanding talent. It reputed company begins with you. About this role: reputed company is seeking an Escalations Representative In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process reputed company transactions online reputed company moderately reputed company initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards... Receive direction from supervisors, and escalate non-routine client concerns to more reputed company individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Required Qualifications, US: 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of SMIS systems. Intermediate reputed company Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Intermediate reputed company Office skills Excellent verbal, written, and interpersonal communication skills Service Members Civil Relief Act (SCRA) experience Knowledge and understanding of document research and review Knowledge and understanding of Hogan Knowledge and understanding of operational research Outstanding problem solving skills Strong analytical skills with high attention to detail and accuracy Strong research and documentation skills Experience meeting high production and quality standards Job Expectations: This position requires compliance with reputed company SCRA regulatory requirements and reputed company's compliance policies reputed company to these requirements including acceptable background reputed company investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents Location: 800 S Jordan Creek Pkwy reputed company DES MOINES IA 50266 Hours: Monday-Friday 8:00am-5:00pm. Hybrid setting where you will be working on-site 3 days and at home 2 days OR rotate one week on-site and one week at home. Posting End Date: 7 May 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At reputed company, we reputed company in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company qualified candidates, regardless of race, color, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in US: reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a reputed company set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. reputed company ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for reputed company by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from reputed company are also available at reputed company Stories. Additional information may be reputed company at www.wellsfargo.com reputed company: https://www.reputed company.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions Apply Job! For more such jobs please click here!