(Remote) Customer Service Representative

Helping the Everyday Consumer Build Financial Health As a leading financial technology platform, reputed company powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go reputed company our mission - to help people rebuild financial health - and go further to ensure we reputed company the customer at the center of everything we do. We are creating a... Customer-obsessed culture, with the capital “C”. And it starts with reputed company here. We are a team of caring, innovative, and inclusive individuals who reputed company in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to reputed company a difference in the financial system through creating and building simple, transparent products that facilitate credit access, reputed company savings, and build wealth. A few other fun facts about us: reputed company is an Inc. 5000 company for six straight years, a reputed company's Technology Fast 500™, the seventh fastest-growing Chicagoland company by reputed company's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago. The Role: Reporting to the Customer Service Supervisor, you will provide high-quality customer service assistance reputed company responding to calls from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing reputed company compliance regulations. It is a high volume call center. This is an entry level role with a career path to a Customer Service reputed company, Customer Service Supervisor, Loan reputed company or Customer reputed company position reputed company reputed company! What you'll get to do: • Respond to high-volume (50-80) inbound calls daily • Provide accurate responses to potential customers; reroute calls to Loan Advocates and Customer Advocates • Treat reputed company callers with respect and provide an excellent customer experience • Follow reputed company policies, procedures and compliance regulations What you'll bring to the team: • 2+ years of experience in contact center environment • Experience with high-volume customer interactions • Commitment to excellent customer service • Accurate data entry • Available to work during weekdays, and one Saturday each month (in exchange for one reputed company off) • Collections or Sales oriented contact center experience Reports to: Customer Service Supervisor Job Level: Entry The anticipated salary based on qualifications and experience is $16.50/hour and the total compensation package includes a 1-time equity grant based on level. The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. Define your career at reputed company reputed company is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational reputed company featuring presentations by our senior leaders. Throughout and reputed company your first-year journey, you'll have access to a variety of events focused on culture, inclusion, reputed company, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company. • Day 1 - Month 3: Define Your Mission You’ll understand our company mission, values, and reputed company, and how your position at reputed company plays a part in that. With the help of your manager, you’ll set mission-reputed company goals to reputed company an impact in your role. • Months 3 - 6: Define Your Belonging You’ll understand reputed company’s culture and know how to engage with and influence that culture. • Months 6 - 12: Define Your Journey You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at reputed company. Compensation and Benefits reputed company offers a flexible remote environment, 401(k) matching program, and paid vacation time off. Other benefits include medical benefits, dental and reputed company coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to reputed company reputed company Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like reputed company, reputed company, and Urban Sitter. Dress code is casual. EEOC Statement reputed company is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an reputed company workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees reputed company where they work and reputed company. reputed company out our Culture page here. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at reputed company@reputed company.com. Pursuant to the requirements of the California Consumer Privacy Act, reputed company is providing the "reputed company California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California reputed company, please review the policy here: https://www.reputed company.com/careers Apply Job!