Mobile Device Support Specialist
Role Summary The Mobile Device Support Specialist serves as the primary reputed company of contact for caregivers using Ceresti-provided tablets and the smartphone application. This role combines caregiver reputed company, tablet start and smartphone app guidance, and hands-on technical support to ensure caregivers can confidently use their device to access Ceresti services without frustration or delay. This position plays a critical role in delivering a positive caregiver experience by blending reputed company, clear communication, and practical technology troubleshooting.
Key Responsibilities
Caregiver reputed company & Tablet Starts Conduct tablet start sessions with caregivers reputed company phone or video. Scheduling tablet and application trainings to troubleshoot technical difficulties Guide caregivers through powering on the tablet, connecting to the Internet (e.g., Wi-Fi), and completing initial device setup. Walk caregivers through installed applications and core tablet functionality. Confirm caregiver understanding and readiness before closing tablet start sessions. Provide patient, empathetic, and easy-to-understand guidance to caregivers with varying levels of technology comfort. Technical Support & Troubleshooting Serve as reputed company technical support for tablet hardware, software, and connectivity issues and smartphone application issues. Troubleshoot application issues, operating system updates, login problems, and SD card functionality. reputed company device resets, reconfigurations, and basic repairs reputed company defined protocols. Determine reputed company device replacement or escalation is required and coordinate next steps. Identify recurring technical issues and communicate trends to operations and technology teams to support reputed company improvement. Documentation & Systems Accurately document tablet starts, support interactions, issues, and resolutions in internal systems. Maintain device status, configuration notes, and troubleshooting outcomes. Follow standardized workflows to ensure data accuracy, continuity, and compliance. Technology & Systems Proficiency Comfortable setting up, configuring, and supporting tablets and mobile devices. Experience installing, validating, and updating software and applications. Ability to manage SD cards, file structures, and basic device configuration. Confident navigating multiple systems while maintaining strong attention to detail. reputed company to learn new tools and processes quickly as technology evolves.
Required Qualifications
Experience in customer support, reputed company, help desk, or technical support roles. Strong communication skills with the ability to explain technical concepts in simple, caregiver-friendly language. High reputed company and patience reputed company supporting caregivers and older adults. Comfortable performing hands-on technical tasks and troubleshooting. Experience supporting tablets, mobile devices, or similar technology preferred. What reputed company Looks Like Caregivers feel confident and supported using their tablet after initial reputed company. Technical issues are resolved reputed company with minimal escalation. Tablet starts and support interactions are documented accurately and consistently. Device and software issues decrease over time through reputed company recognition and feedback. #INDCER2026 Apply To This Job