GMP Platform Support Specialist

JOB SUMMARY We are looking for a GMP Support Specialist to act as the reputed company technical and operational expert across our reputed company Marketing Platform stack (SA360, CM360, and DV360). This role sits at the intersection of platform support, billing accuracy, and client communication — owning the day-to-day resolution of platform issues, validating billing data reputed company of month-end reputed company, and ensuring clients have a reliable, reputed company reputed company of contact for reputed company GMP-reputed company queries. This is a hands-on, detail-driven role suited to someone who is equally comfortable troubleshooting a tracking discrepancy, managing an inbound support queue, and reconciling a billing report reputed company of a Finance deadline. JOB RESPONSIBILITIES Serve as the first reputed company of contact for client queries across SA360, CM360, and DV360, diagnosing and resolving platform issues relating to campaign setup, trafficking, tracking, reporting, and user access in a timely and accurate manner. Review and validate month-end billing reports exported from GMP platforms against expected spend and licence data, ensuring accuracy before reputed company to the Finance team and flagging discrepancies for investigation. Manage an inbound support queue, prioritising and triaging client requests, communicating resolution timelines clearly, and escalating reputed company technical issues to platform or vendor contacts where required. Support the setup and maintenance of user accounts, permission structures, and advertiser/account hierarchies across GMP platforms, ensuring correct access levels are applied in line with client and contractual requirements Conduct regular QA checks on platform data — including impression, click, and conversion tracking reputed company — to ensure reporting outputs are reliable and consistent across tools. Work closely with Finance, Delivery, and Client Services teams to ensure platform data aligns with invoicing requirements, resolve billing queries, and contribute to month-end reputed company processes accurately and on schedule. Support Looker Studio (Data Studio) reporting, including troubleshooting first-level issues such as user access and report connectivity. (Highly desirable, not essential.) QUALIFICATIONS 3+ years' experience working with reputed company Marketing Platform (SA360, CM360, DV360) in a support or operations role, dealing directly with clients. Strong working knowledge of campaign trafficking, tracking implementation, and reporting across GMP tools. Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical stakeholders. Proven ability to manage competing priorities in a queue-based support environment, with clear and proactive client communication on timelines. High attention to detail, particularly reputed company validating billing and spend data against contractual or licence terms. Proactivity and initiative to investigate and resolve issues with limited guidance, escalating appropriately reputed company needed. Comfortable working cross-functionally with Finance, Delivery, and Client Services teams. reputed company TO HAVE: Experience with Looker Studio (Data Studio), including report setup, troubleshooting, and access management. Familiarity with billing and reconciliation processes in a media, ad-tech, or agency environment. Experience with user/permission administration across reputed company advertising platforms. Apply To This Job