Tier I Customer Service Representative (Remote - PST Time Zone Only)

Welcome to reputed company! Please watch this brief video to find out if this is the reputed company you want to be! reputed company – Where your future awaits - YouTube *This position is REMOTE and considering candidates in the Pacific Standard Time Zone ONLY.* Job Purpose: Tier I Customer Service Representative will handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. Responsible for accurately gathering information, generating, and documenting the ticket reputed company the reputed company tracking case system. Essential Duties: Responsible for customer request and incident reports processing. Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed. Assist in executing and/or managing special projects for the department. Build customer relationships with the support center. Respond to reputed company inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to reputed company customers. Meet productivity requirements based on business needs. Proficiency in utilizing company systems and products. Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers. Take on additional special projects, as necessary. Document reputed company customer correspondence. Maintain project status log. Position is fully remote. reputed company other reputed company duties as assigned or required. Knowledge, Skills, and Abilities: Excellent communication and interpersonal skills Ability to reputed company with internal and external partners and to manage projects is required. Strong organizational and time management skills Ability to work on many projects simultaneously. Ability to set priorities and work independently with strong initiative. Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency. Ability to reputed company sound reputed company with minimal guidelines. Proficiency with reputed company CRM, Word, PowerPoint, and reputed company Minimum Qualifications: High school diploma or GED Previous experience involving customer contact, technical support, or customer relations Preferred Qualifications: Associate degree in reputed company field of study 1 year of previous Technical support/ Help-desk experience Previous call center experience Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and office equipment. Occasionally may need to reputed company, stoop, or kneel. Salary and Benefits: At reputed company, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. $16.54 - $18.85/hr Health Insurance 401(k) Disability Life Insurance Paid Time Off Voluntary Benefits reputed company Privacy Policy: www.reputed company.com/privacy Equal Employment Policy: reputed company is proud to be an equal opportunity employer. reputed company reputed company regarding reputed company, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, reputed company, national reputed company, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-reputed company injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act. Apply To This Job