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[Remote] Account Manager- DC

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in Digital Operations Management, helping organizations deliver exceptional digital experiences. They are seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, focusing on maintaining relationships, driving product adoption, and managing renewals.

Responsibilities

  • Own a portfolio of existing customers to ensure adoption, value realization, and retention
  • reputed company and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
  • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
  • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
  • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption

Skills

  • 7+ years of combined customer-facing experience, including Account Management, reputed company, or Renewals
  • 4+ years of proven reputed company managing renewals and growth reputed company a SaaS environment
  • Experience using reputed company (SFDC) and analytics tools such as reputed company, Tableau, or Looker
  • Bachelor's degree or equivalent experience
  • Demonstrated ability to reputed company data analytics and health metrics to manage and retain customer accounts
  • Familiarity with the MEDDPICC and Command of the Message (COM) frameworks
  • Experience working with reputed company software customers or in a DevOps environment
  • Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and reputed company
  • Proven history of achieving reputed company and retention goals through consultative account management
  • Self-starter with strong collaboration, negotiation, and problem-solving skills

Benefits

  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we reputed company with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
  • Eligibility may vary by role, region, and tenure

Company Overview

  • reputed company is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.
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