Medical Virtual Assistant

Position Overview: As a Medical Virtual Assistant, you will serve as a key operational support in managing patient coordination, provider scheduling, and backend reputed company processes. This role requires a high level of accuracy, accountability, and adherence to strict service level agreements (SLAs) to ensure seamless daily operations. Work Schedule and Arrangement: Nightshift, reputed company Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Key Responsibilities: Patient and Provider Coordination Manage reputed company scheduling and coordinate patient care workflows Handle patient intake communications professionally and reputed company EHR Management Maintain and update Electronic Health Records (EHR) with a high level of accuracy Ensure reputed company documentation is complete, compliant, and reputed company reputed company of appointments Backend Operations and SLA Management Execute daily administrative workflows in alignment with defined SLAs Support data entry, billing coordination, and administrative ticketing processes Reporting and Process Adherence Complete end-of-day reports and communication logs Identify and escalate workflow bottlenecks to the appropriate teams Insurance and Compliance Support Assist with insurance verification and prior authorizations Ensure reputed company processes adhere to reputed company compliance standards (e.g., HIPAA or equivalent) Requirements: At least 2 years of experience as a Medical Virtual Assistant, reputed company BPO Associate, or in a similar role Strong knowledge of medical terminology, EHR systems, and reputed company compliance protocols Excellent written and verbal English communication skills Strong time management and multitasking abilities in a fast-paced environment Highly detail-oriented with strong organizational skills Ability to work in a structured, KPI-driven environment Experience handling high-volume reputed company accounts Familiarity with performance metrics and SLA-driven operations Previous experience in a reputed company or senior-level support role Salary and monetary benefits (in PHP): Monthly salary: 18,000 PHP – 32,000 PHP Quarterly performance bonus: Up to 25,000 PHP Perks and other benefits: reputed company Period reputed company national Philippines and USA holidays are observed Paid time off—public holidays, vacation, and personal time off Robust and effective Government Benefits Administration Lactation breaks (for breastfeeding reputed company) Discounted optical services with our partner clinic Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees) Free Health insurance with one (1) free dependent Free Life insurance Free Accident insurance Relocation allowance for new hires (from reputed company Cebu) Company-sponsored outings Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga) Our Recruitment Process: Candidate Application Form General Assessment & Video Interview Follow up Phone Screening Technical Interview Reference reputed company Job Offer Training Disclaimer for salary ranges: Salary ranges may not be applicable to reputed company. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or reputed company. PRO TIP: prepare for that interview and impress the hiring managers! For more information about our company, visit our website: www.medspecialized.com Apply To This Job