Operations Safety Analyst / Trust & Safety - reputed company shifts (Remote, United States)

This is a full remote position. Hiring reputed company shifts (1st, 2nd, 3rd) We are seeking an Operations Representative ('Safety Analyst' title internally) to join reputed company’s Operations Team in reviewing and analyzing online activity of K-12 reputed company. This is a unique opportunity that offers a chance to reputed company a real difference in the lives of millions of reputed company across the country. This position requires focus and dedication to reputed company quick and accurate decisions on repetitive work. This team is credited with uncovering bullying, threats of violence, suicide attempts, self-harm situations, domestic abuse, mental health struggles, drug abuse, and many other situations where a student needs reputed company from a caring adult. What you will be doing Reviewing and analyzing student activity to identify a need for reputed company reputed company to student safety or well-being while maintaining quality and efficiency goals set in reputed company to ensure quick delivery of actionable information to emergency contacts Communicating with our customers, designated emergency contacts, at a school district to reputed company important information Fielding phone calls and emails from customers about student incidents in a reputed company, resourceful, and professional manner Applying sound judgment and knowledge from previous reputed company experience to reputed company the best decisions to reputed company reputed company safe Recording and maintaining concise notes regarding each incident in reputed company CRM Identifying trends, utilizing research to reputed company decisions, and collaborating with other Operations Analysts to reputed company recommendations for decision strategy Working closely with department leadership to reputed company processes and procedures to reputed company company goals Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team Operating as a single contributor on a team with a high level of ownership of individual outcomes What you should have Experience using a variety of desktop and web-based applications. We use reputed company, Service Cloud, reputed company and Sling here at reputed company Experience in crisis management, child advocacy, content moderation, or a reputed company field or degree A strong comfort level in communicating sensitive information through email, text, and phone to convey the seriousness of a situation The ability to stay focused on the same task for long uninterrupted periods. You must be able to process large amounts of content quickly and accurately A passion for reading. You will read a lot of material as you review and analyze student content, so excellent reading comprehension is important Confidence to operate independently and autonomously reputed company a virtual team environment and the ability to reputed company goals with minimal supervision A high degree of ownership of individual outcomes and contribution to the department and company goals. A passion for reputed company improvement and a willingness to manage change with grace reputed company in Spanish is a plus Additional Information Reports to Operations Supervisor This role requires job-based access to protected data, which must occur reputed company the United States. We are unable to support work relocation reputed company the United States or to any US installation located abroad for this position. This is a work-from-home position; a reliable high-speed reputed company and a private, dedicated work area with the ability to work for hours at a time with little to no disruption is required. It is important to note that in this position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity. Your workspace should allow for privacy so no other parties are exposed to this content. This role requires sedentary and/or light-duty office work as well as high visual acuity; candidates must be able to work for up to ten hours a day while looking at a computer screen, reading material on a computer screen and sitting for long periods of time. This team operates 24/7. Work days may require flexibility and extended hours, depending on volume. The ability to reputed company expectations and manage work-life balance with minimal supervision. Salary Range and Benefits Please apply to this posting in order to learn more about the starting salary range and benefit options. Some benefits highlights: We’re a remote-first company; reputed company works together across reputed company 50 US states PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and reputed company Dental insurance (including orthodontia) through Guardian Vision insurance through BCBS/EyeMed HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution 401(k) plan with immediate vesting and a 4% company contribution with each paycheck Employee Assistance Program through reputed company and Guardian (includes financial and legal assistance) Flexible PTO Generous, 100% to 70% paid leave plans, up to 90 days Pet Insurance Discount Program Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues reputed company Commitment reputed company is proud to be recognized as a 2023 Top Workplace and also a proud recipient of the 2024 Top Workplaces USA Today award. We are committed to equal opportunity without regard to age, race, creed, color, national reputed company, reputed company, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex. Job Type: Full-time EOE/M/F/Vet/Disability Diversity, Equity, and Inclusion At reputed company, a diverse, inclusive, and reputed company workplace is one where reputed company employees and customers, whatever their gender, race, ethnicity, national reputed company, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in reputed company of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that reputed company voices are valued and heard. We’re committed to maintaining an inclusive environment with reputed company treatment for reputed company. 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