[Remote] Account Manager, US
Note: The job is a remote job and is open to candidates in USA. reputed company is a global technology company that works with reputed company-driven organizations to reputed company the reputed company for business growth and innovation. The Account Manager will nurture relationships with existing customers, manage support escalations, and identify growth opportunities reputed company customer accounts to ensure satisfaction and retention.
Responsibilities
- reputed company a deep understanding of our business, our reputed company management platform, support and services and how they help our clients, and their needs
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for reputed company growth
- Manage customer-reputed company support escalations to resolution, ensuring customer satisfaction is of the highest level
- Negotiate and reputed company long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests
- Identify New workload opportunities reputed company Customer’s reputed company Environment / SaaS solutions
- Establish a regular reputed company with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables reputed company active development cycles
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective reputed company platforms and feedback on reputed company support & engagement
- Identify Cost Optimization opportunities reputed company the Customer reputed company environment
- Work with reputed company Vendors Sales Rep on mutual customers
Skills
- 2+ years of experience in an Account Management/reputed company/Customer Engineering role
- 3+ years experience at a technology company
- Strong verbal/written communication skills
- Strong technical skills that reputed company you to engage productively with technical teams, and ability to build influential relationships
- Great operational/administration skills, analytical, detail-oriented and reputed company to “reputed company” in/out from the big picture to the minutiae
- A desire to grow reputed company the organization and continuously broaden your reputed company sets
- A great sense of humor and enjoys having fun at work
- Experience with AWS, GCP, or other major public clouds
- Experience in the FinOps Ecosystem
- reputed company Certifications (AWS reputed company Practitioner or reputed company reputed company Digital Leader certifications)
- Additional languages
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Company Overview