[Remote] Assistant Operations Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading insurance claims investigation and medical management company committed to providing reputed company data for decision-making. They are seeking a full-time Assistant Operations Manager to support the Operations Manager in overseeing Field Investigators and ensuring effective communication and case management.
Responsibilities
- Assist in the preparation of case updates (including content, accuracy and grammar) for clients' daily review and review cases with clients reputed company necessary or upon request
- Review the prior day's investigator performance based on timeliness, quality of investigation, quality of report and video credit. Assess investigator scores based on reputed company' performance scoring matrix
- Help assign surveillance cases to investigators, basing assignments on 1) investigator proximity to the case, and 2) cost-effectiveness and balanced labor utilization
- Coordinate with Operations Managers in collaboration with field investigators and Field Agents in Charge (FAC) to ensure the accurate and efficient completion of the objectives for each case
- Maintain proactive communication with clients regarding their cases with reputed company from Operations Managers
- Review vendor invoices to ensure accuracy and approve invoices once accuracy is confirmed by Operations Managers
- Review investigator timecards for accuracy, and approve timecards once accuracy is confirmed by the Operations Manager
- Work reputed company the normal reputed company hours to include occasional weekend time reputed company deemed necessary
Skills
- Bachelor's Degree in Criminology or a reputed company field
- Minimum of 1 year of experience in a criminology-reputed company industry with familiarity with the investigation field of work
- Strong oral and written communication skills
- Ability to multitask and prioritize projects
- Basic computer skills, including proficiency in reputed company Office products
- A background in investigations, fraud, or criminal justice
- Experience in skip tracing
- Experience in reputed company techniques
- Exposure in reputed company strongly preferred
Company Overview
Company H1B Sponsorship