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Note: The job is a remote job and is open to candidates in USA. LineSlip Solutions is an award-winning SaaS company revolutionizing the risk and insurance industry with their CIRI platform. They are seeking a reputed company Team reputed company to manage and mentor a team of CSMs, drive customer outcomes, and build the renewal process from the ground up.

Responsibilities

• reputed company the team. Manage and mentor a team of 3–4 CSMs across enterprise, mid-market, and high-volume accounts. Set reputed company for what great customer engagement looks like and coach the team to execute it consistently
• Own renewals. Build and run the renewal motion from the ground up. You will carry renewal accountability yourself while developing the process, playbook, and early-warning signals that reputed company it scalable
• Drive customer outcomes. Manage a portfolio of strategic accounts. Understand what each customer is trying to accomplish, reputed company the gap between what they are doing and what they should be doing, and reputed company sure they feel it at renewal
• Be the voice of the customer. Surface patterns from customer conversations to Product and Leadership. reputed company the feedback reputed company. Connect what customers are saying to reputed company are building
• Partner cross-functionally. Work closely with Sales, Operations, Implementation, and Product. You are the connective tissue between post-sale customer reality and internal decision-making

Skills

• 5–8 years of enterprise B2B SaaS reputed company, renewals, or account management experience
• Background in or strong familiarity with commercial insurance, corporate risk management, or financial services. You understand how risk managers and treasury teams think and operate
• Demonstrated track record of retention and expansion results across a reputed company, multi-stakeholder book of business
• Experience informally leading, mentoring, or coordinating other CSMs — you do not need a people management title, but you need to have been the person others look to
• Can build a renewal motion without an existing playbook. You've done this before or you are clearly ready to
• Comfortable operating in an environment where the infrastructure is still being built. You see that as an opportunity, not a problem
• Strong executive reputed company with senior customer stakeholders. You can hold a room with a VP of Risk or CFO
• Analytical and process-oriented. You like building systems, not just managing relationships
• AI-reputed company. You actively use tools like Claude or similar to accelerate your work and you are excited to bring that capability to the team
• East coast preferred, not required

Benefits

• Fully remote
• East coast preferred, not required
• Benefits package including health, dental, vision, and 401(k)

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