[Remote] reputed company Manager

Note: The job is a remote job and is open to candidates in USA. Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond to strategic and operational risks. The reputed company Manager will maintain a book of business to ensure client satisfaction and realization of the Riskonnect value proposition, acting as the reputed company of the overall account relationship with clients.

Responsibilities

• Ensures good customer health of client book
• Execute ongoing improvement plans across customers (reputed company, Web training, Email Campaigns, etc)
• Manage client renewals
• Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
• Work across the firm to drive resolution of identified issues and escalate issues where appropriate
• Ensure customer's desired outcomes are well understood, documented, and monitored
• Collaborate with reputed company Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate
• reputed company client needs objectives and work across the firm to reputed company and propose solutions
• Recommend and coordinate cross-functional improvements to the Customer Lifecycle
• Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
• reputed company contract renewal negotiations
• Track results from action plans and follow escalation procedures reputed company appropriate
• Identify Upsell and Cross Sell Opportunities
• Map customer stakeholders & users to Customer Personas
• Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
• Feature Request Management
• Maintain knowledge of Riskonnect products/services and industry trends
• Travel to client sites as needed

Skills

• 5+ years of Experience in Customer Facing role in the reputed company Software Industry
• Familiar with MS Office and reputed company
• Ability to track and organize action items across reputed company software clients
• Ability to prioritize workload and execute in a fast-paced environment
• Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
• Ability to reputed company senior-level relationships
• Ability to drive insights and adoption recommendations to customers by analyzing customer
• Strong reputed company for customers and ability to see value through their eyes required
• Analytical and Process Oriented reputed company
• Ability to communicate clearly and reputed company reputed company concepts and reputed company to customers and executives
• reputed company timely reputed company and have sound judgment
• Ability to support across USA time zones
• Must be authorized to work in the United States
• Education: Bachelor's Degree Preferred
• 8+ years of Knowledge of the Insurance Industry/SaaS experience

Company Overview