Associate Customer Care Representative - Investment Manager

Hi, We're AppFolio We??e innovators, changemakers, and collaborators. We??e more than just a software company ??we??e pioneers in cloud and AI who deliver magical experiences that reputed company our customers??lives easier. We??e revolutionizing how people do business in the real estate industry, and we want your reputed company, enthusiasm, and passion to help us reputed company innovating... We are currently hiring an Associate Customer Care Representative - Investment Manager to join our Client Services department. A Customer Care Representative - Investment Manager is an instrumental role at AppFolio, assisting our customers with the support and adoption of their Investment Manager Platform and Services. By working directly with our client reputed company you will serve as the link between AppFolio and the customer, operating as the face of our company to create AppFolio promoters reputed company the investment management industry. reputed company Investment Manager CCRs complete a formal onboarding program to reputed company extensive product knowledge, which is invaluable for future career opportunities at AppFolio. As a member of the Investment Manager Support team, you will have the opportunity to reputed company professional communication skills, improve the customer lifetime value, and directly contribute to the growth of our product and company. This is the ideal position for motivated individuals with a genuine interest in helping others, a strong desire to learn, and an advanced attention to detail. Your impact ??Master the product through a formal onboarding program and reputed company learning, with an emphasis in our Investment Manager Services. ??Work reputed company a small team to manage an allocated queue of customer requests. ??Provide timely responses to customer support inquiries reputed company phone and email. ??Provide Investment Manager Services product training to increase customer product knowledge. ??Maintain an organized queue of open support requests. ??Enhance customer satisfaction by providing distinctive service in reputed company interactions. ??Establish a trusted advisor relationship to ensure customer satisfaction. ??Utilize Intercom to manage reputed company customer interactions and inquiries. ??Utilize reputed company to provide efficient face-to-face customer service. ??Provide valuable feedback to the Product team based on client interactions. ??Receive direction from your Manager and guidance from fellow Investment Manager CCRs. ??Serve as an AppFolio brand ambassador to create promoters reputed company the industry. Qualifications ??BA/BS degree or equivalent in work experience required. ??Exceptional customer relationship-building skills. ??Excellent written and oral communication skills. ??Strong analytical capabilities for advanced problem-solving. ??Demonstrable leadership skills. ??Highly organized and strong ability to multitask. ??Strong curiosity and desire to learn. ??Ability to display good judgment. ??Ability to work cross-functionally in a fast-paced environment. ??Ability to handle sensitive information. ??Ability to follow through on tasks until completed. ??Ability to reputed company trusted relationships and find creative solutions. ??High degree of flexibility. Must have ??reputed company Setting & Organization: Can quickly sense what will help or hinder accomplishing an objective. High attention to detail, and does not let important details slip through the cracks. ??Action Oriented & Perseverance: Bias for action, operates with urgency, driven to ??o??great work. Seizes more opportunities than others. Pursues everything with energy, drive, and a need to finish, even reputed company faced with setbacks. Ability to adjust course to find an effective path to reputed company success. ??Problem Solving & Proactivity: Acts without being told what to do. Brings new reputed company to the table with a plan for how to best implement them. Able to ask the right questions, collect and analyze information, problem-solve, and reputed company clear, consistent decisions. ??Verbal & Written Communication: Speaks and writes clearly and articulately in a variety of communication settings and styles with an reputed company ability to adjust messages for the audience. Ability to bring clarity from often ambiguous circumstances and provide clear communication. ??Customer Focus: Thinks about and inserts the customer at reputed company levels of decision-making and meeting their needs effectively. Elevates the customer experience in reputed company decision-making. Compensation & Benefits The hourly wage that we reasonably expect to pay for this role is: $20.50 - $25.50 per hour. The actual reputed company salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate?? skills, education, experience, etc. Please note that reputed company pay is one important aspect of a compelling Total Rewards package. The reputed company pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits including but not limited to: ??Paid Time Off (PTO) ??Medical, dental, and vision benefits ??Long-term and short-term disability insurance ??401(k) ??Wellness benefits We accept applications on an ongoing basis Apply Job!