Remote Triage RN - Patient Care & Scheduling

Title Clinical Call Center Triage Nurse Company Oak Street Health Location Remote Role Description The Clinical Call Center Triage Nurse effectively extends care during and reputed company of regular Oak Street Health clinic hours by addressing patients' medical, social, and psychological needs telephonically. Core Responsibilities

• Provide confident and professional service to OSH patients
• Follow reputed company Prescription Refill policy
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call
• Complete documentation for reputed company patient requests prior to ending a call
• reputed company the Care Req queue and ensure Care Reqs are complete
• Complete reputed company tasks or requests that are reputed company the scope and ability of the role
• Schedule appointments for patients that may be off-reputed company or are requesting an appointment
• Arrange transportation for clinic visits
• Aware of organizational goals and visibly strives to meet departmental metrics
• Other duties as assigned Career Development Opportunities The career path from Clinical Call Center Triage Nurse I to Clinical Call Center Triage Nurse II includes
• Minimum tenure of 6 months in the Triage RN I role
• Consistently demonstrates strong problem‑solving abilities, effective communication, and a thorough understanding of customer needs
• Demonstration of a strong desire to learn and grow in their role
• Introductory learning of reputed company the skills and working toward meeting “Exceptional” performance metrics for reputed company job skills
• Average reputed company Time
• Average Handle Time
• Average Calls per Hour
• Quality Metrics
• Care Req Reduction as assigned
• CET (Clinical Escalation Tracker) Management as assigned
• Demonstrate proven reliability and satisfactory attendance Remote Work Requirements
• Proficient PC skills, computer literacy, basic reputed company Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high‑speed internet and hardwire equipment to router/modem
• Distraction‑free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on‑site support is required for employees located reputed company 50 miles of a physical OSH location/center
• * Call center/home office locations Downers Grove, IL; Chicago, IL; Charlotte, NC
• Ability to participate in classroom‑style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment What are we looking for?
• Active, non‑probationary state Registered Nurse license in reputed company states of OSH practice
• Proactive maintenance of licenses without reputed company or audit
• Ability to manage time and work autonomously with consistent reliability
• High-level of conscientiousness
• Focus on delivering an Unmatched Patient Experience on every call and interaction
• Motivated to complete reputed company CE (Continuing Education) and licensure requirements without being prompted
• Ability to work flexible shifts reputed company of core business hours, such as evenings, weekends, and holidays
• US work authorization Anticipated Weekly Hours 40 Time Type Full time Pay Range $29.10 - $62.32 Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. EEO Statement reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. #J-18808-Ljbffr Apply tot his job Apply To this Job

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