Client Service Associate 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. They are seeking a Client Service Associate 1 to support web-based case management software primarily for Special Education, managing client relationships and collaborating with internal teams to meet client needs.

Responsibilities

• Provides excellent customer service to all clients, as measured by responsiveness and client satisfaction scores
• Prepares and delivers online and in-person training sessions and other presentations to a wide variety of clients and stakeholders
• Supports customer service and operations for clients: Responsible for initiative planning and ongoing client relationship management Collaborates with regional teams and other functional areas to meet our clients' needs and support of initiatives
• Proactively identify problems and provide solutions to clients, in collaboration with regional support team members
• Ability to manage multiple projects and client initiatives simultaneously with a keen attention to detail
• Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations
• Responds to inquiries and questions in a timely manner
• Works within a team to accomplish other duties on projects to meet necessary deadlines

Skills

• BA/BS degree or equivalent experience
• 1+ year of client management experience preferred
• Experience working in Special Education preferred
• Communication skills (presentation, facilitation, and written)
• Collaboration skills (with peers, staff, and clients) and propensity for relationship building
• Problem solving skills; using sound judgement as to when an issue should be escalated
• Analytical skills, including the ability to analyze and organize data
• Ability to manage time to meet critical deadlines
• Ability to work independently and with a team
• Proficiency in MS Office products, including PowerPoint, Excel and Word
• 1+ year of client management experience
• Experience working in Special Education

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

Company Overview