Epic Analyst II
Job Description:
- Incident and request resolution
- Monitor ServiceNow for incidents and requests assigned to team
- Follow-up with requesters as needed for additional information
- Update status and document notes and resolution
- Manage team-owned workqueues and error logs
- Some on-call responsibilities for urgent issues
- Management of workqueues and error queues
- Documenting and migrating build
- Implementation support
- Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
- Support users and training team with build fixes and responding to questions about workflow design
- Implementation support for new practices and new modules
- Engaging with third parties to define, build, test, and troubleshoot integrated workflows
- Upgrade, enhancement, and special projects work
- Support Epic upgrades in assessing needs, completing build, testing, and build
- Work in Nova, Orion, Asana, and other tools to document build steps and statuses
- Research, design, build, and testing of workflows and enhancements
- Mentoring and training of other Epic team members
Requirements:
- 6-8 years of experience
- Bachelor’s degree
- Knowledge and experience in the following areas: Epic Community Connect, Nephrology and kidney care, Project management
- Proficiency with the following tools: Epic tools such as Orion, Nova, and Sherlock, Microsoft Office products
- Two or more of the following Epic Build Certification(s): Cadence, Prelude, Real Time Eligibility, Referrals EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier, Security Reporting Workbench
Benefits:
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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