Full-Time Data Entry Specialist – High‑Volume Content Management & Customer Experience Operations at arenaflex – $30/hr

About arenaflex – Pioneering Global Entertainment

arenaflex is at the forefront of shaping the future of worldwide entertainment. With a mission to deliver seamless, high‑quality streaming experiences to millions of subscribers across the globe, arenaflex combines cutting‑edge technology, data‑driven insights, and a relentless focus on customer satisfaction. Our culture is built on innovation, collaboration, and a commitment to excellence, making arenaflex a place where ambitious professionals thrive.

Why This Role Matters

As a Data Entry Specialist within arenaflex’s Customer Service Learning & Development (L&D) team, you will play a pivotal role in ensuring that critical operational data is captured accurately, analyzed efficiently, and transformed into actionable insights. Your work will directly support the performance of outsourced call centers, empower frontline agents, and help deliver the exceptional streaming experience that our members expect.

Key Responsibilities

• Program Management: Define, document, and maintain the scope of all regional L&D initiatives. Create, track, and update detailed project plans to ensure timely delivery of training rollouts.
• Stakeholder Collaboration: Build strong partnerships with outsourced call‑center partners, internal L&D teams, and regional business leaders to align training priorities with business objectives.
• Learning Content Development: Conduct comprehensive gap analyses, gather input from subject‑matter experts, and design curriculum that addresses both technical and behavioral skill needs.
• Instructional Design: Produce a variety of learning assets—including facilitator guides, learner handouts, slide decks, job aids, and assessments—for instructor‑led, virtual, e‑learning, and blended formats.
• Facilitation & Train‑the‑Trainer: Deliver engaging training sessions in both face‑to‑face and virtual environments, coach regional trainers, and support pilot programs for new curricula.
• Data & Reporting: Manage data collection, analysis, and reporting mechanisms to measure training effectiveness, track performance metrics, and provide actionable recommendations.
• Governance & Process Improvement: Establish L&D governance frameworks, including intake, evaluation, and continuous improvement processes, to ensure consistent quality across all learning initiatives.
• Continuous Learning: Stay current with industry best practices, emerging learning technologies, and evolving customer service trends to keep arenaflex’s training programs ahead of the curve.

Essential Qualifications

• Minimum 3 years of experience designing and delivering soft‑skill and technical training solutions for call‑center agents, senior sales representatives, emerging leaders, and senior executives.
• Proven track record of creating curriculum ranging from short, 15‑minute micro‑learning modules to multi‑week classroom programs.
• Hands‑on experience with Learning Management Systems (LMS) and virtual training platforms; familiarity with e‑learning authoring tools is highly desirable.
• Strong facilitation skills with the ability to adapt delivery style for diverse audiences and learning objectives.
• Demonstrated project management capabilities, including the ability to coordinate cross‑functional teams, manage timelines, and communicate progress effectively.
• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field; a master’s degree is a plus.
• Fluency in Portuguese and English; proficiency in Spanish is an advantage.
• Experience working in a multicultural, global environment, preferably within the entertainment or technology sector.

Preferred Skills & Competencies

• Expertise in content and knowledge management, including taxonomy development and information architecture.
• Ability to design learning experiences for service, retail, or call‑center leadership development.
• Familiarity with innovative facilitation tools such as virtual whiteboards, interactive simulations, and AI‑driven learning analytics.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into strategic learning solutions.
• Excellent written and verbal communication skills, with a talent for crafting clear, concise instructional materials.
• Self‑motivation, high degree of independence, and the capacity to thrive in a fast‑paced, results‑oriented environment.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Data Entry Specialist, you will have access to:

• Mentorship programs with senior L&D leaders and industry experts.
• Continuous learning pathways, including certifications in instructional design, project management, and data analytics.
• Opportunities to lead high‑visibility projects that influence global training strategy.
• Cross‑functional exposure to product, engineering, and customer experience teams, broadening your business acumen.
• Potential career progression into senior L&D roles, program management, or operational leadership positions within arenaflex.

Work Environment & Culture at arenaflex

Our workplace is built on a foundation of trust, freedom, and responsibility. At arenaflex you will experience:

• Collaborative Atmosphere: Teams work together across time zones, sharing ideas openly and celebrating collective successes.
• Innovation‑First Mindset: We encourage experimentation, rapid prototyping, and data‑driven decision making.
• Flexibility: While the role is full‑time, we support flexible working hours and remote‑work options to accommodate diverse lifestyles.
• Diversity & Inclusion: arenaflex is committed to building a workforce that reflects the global audience we serve, fostering an environment where every voice is heard.
• Employee Well‑Being: Comprehensive wellness programs, mental‑health resources, and regular social events keep our community vibrant and resilient.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate ranging from $25 to $35 per hour**, with the target rate for this role set at $30 per hour. In addition to base compensation, you will enjoy a robust benefits package that includes: