Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Virtual Role Supporting Community Energy Programs at arenaflex

About arenaflex

arenaflex is a purpose‑driven, non‑profit human services organization that empowers individuals and families to achieve lasting stability and well‑being. Based in the vibrant community of Fitchburg, MA, arenaflex delivers a portfolio of essential programs—including Energy Services, Housing Assistance, and Workforce Development—designed to break down barriers for low‑income households. Our mission is rooted in the belief that every person deserves access to safe, affordable energy, reliable housing, and the tools needed to thrive. By joining arenaflex, you become part of a collaborative network of change‑makers who are dedicated to turning that belief into everyday reality.

Position Overview

We are seeking a meticulous, self‑motivated Remote Energy Services Data Entry Clerk (Typist) to become a cornerstone of our Energy Services Programs. In this full‑time virtual role, you will be responsible for maintaining accurate, up‑to‑date digital records, ensuring that client information flows seamlessly across multiple databases, and supporting program staff with essential clerical functions. Your work will directly influence the efficiency of service delivery, compliance with funding requirements, and the overall impact of arenaflex’s energy assistance initiatives.

Key Responsibilities

Data Management & Record Keeping

• Enter, verify, and update client status records in the Statewide Client Service Center, reflecting real‑time changes in the production pipeline.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring strict compliance with agency policies and funder mandates.
• Monitor incoming emails, documents, and communications, logging each item accurately in the Monday.com platform.
• Utilize and adhere to all required database systems—including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand—to capture and retrieve information efficiently.

Collaboration & Communication

• Partner with program staff to streamline communication, promote consistency in service delivery, and troubleshoot data‑related issues.
• Provide timely clerical support such as filing, mailings, phone coverage, and document preparation to keep the program office running smoothly.
• Participate actively in virtual staff meetings, supervision sessions, training workshops, and contractual briefings, contributing insights and updates as needed.

Compliance & Confidentiality

• Uphold the highest standards of confidentiality, safeguarding client information in accordance with HIPAA, state regulations, and arenaflex’s internal policies.
• Assist with audit preparation by ensuring that all records are complete, accurate, and readily accessible for internal and external reviewers.
• Perform related duties and special projects as assigned, demonstrating flexibility and a proactive attitude toward organizational needs.

Essential Qualifications

• Education: Associate degree or equivalent professional experience.
• Experience: Minimum two (2) years of experience in a human services setting or a related field, with a proven track record of working with diverse, low‑income individuals and families.
• Technical Proficiency: Demonstrated ability to navigate multiple database platforms, with a strong emphasis on accuracy and speed in data entry.
• Communication Skills: Excellent written and verbal communication abilities; bilingual proficiency in Spanish is preferred but not required.
• Reliability: Consistent availability for remote work, including attendance at scheduled meetings, calls, and training sessions.

Preferred Qualifications & Additional Skills

• Experience with energy assistance programs such as LIHEAP, CSG eConservation, or similar initiatives.
• Familiarity with project management tools like Monday.com, Trello, or Asana.
• Strong organizational instincts, with the ability to prioritize tasks in a fast‑paced virtual environment.
• Demonstrated commitment to professional development through participation in workshops, webinars, or certifications related to human services or data management.
• Empathy and cultural competence when interacting with clients from varied backgrounds.

Core Competencies for Success

• Attention to Detail: Precision in data entry to prevent errors that could affect client eligibility or funding compliance.
• Time Management: Ability to meet deadlines while juggling multiple responsibilities and shifting priorities.
• Problem‑Solving: Proactive identification of data inconsistencies and swift resolution in collaboration with program staff.
• Technology Savvy: Comfort with cloud‑based platforms, virtual communication tools (Zoom, Teams), and standard office software (Microsoft Office, Google Workspace).
• Team Orientation: Collaborative mindset that values shared goals, open communication, and mutual support.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its staff. As a Remote Energy Services Data Entry Clerk, you will have access to a robust learning ecosystem that includes:

• Regular training sessions on emerging best practices in human services data management.
• Mentorship programs pairing you with senior program managers who can guide your career trajectory.
• Opportunities to cross‑train in related program areas such as housing assistance, workforce development, and community outreach.
• Support for certifications (e.g., Certified Data Management Professional, Human Services Credential) through tuition remission and reimbursement.
• Pathways to advance into supervisory or program coordination roles as you demonstrate mastery of systems and leadership potential.

Work Environment & Culture at arenaflex

Our culture is built on compassion, integrity, and continuous improvement. While you will be working remotely, arenaflex fosters a sense of community through:

• Weekly virtual “coffee chats” that encourage informal connection among team members.
• Inclusive policies that celebrate diversity, equity, and inclusion, ensuring every voice is heard.
• Flexible scheduling that respects work‑life balance, allowing you to manage personal commitments while delivering high‑quality work.
• Recognition programs that spotlight outstanding contributions, reinforcing a culture of appreciation.
• Access to a digital resource library featuring webinars, articles, and toolkits relevant to human services and data stewardship.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package designed to support your health, financial security, and overall well‑being. While exact salary ranges will be discussed during the interview process, you can expect:

• Comprehensive Health Coverage: Medical, dental, vision, and flexible spending accounts (FSA) to meet your family’s needs.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life harmony.
• Hybrid Work Flexibility: Although this role is fully remote, arenaflex provides occasional on‑site gatherings for team building and training.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs to reduce educational debt and support continued learning.
• Retirement Savings: Employer‑sponsored 401(k) plan with matching contributions to help you build a secure future.
• Pet Insurance: Coverage options for your furry companions, because we understand they’re part of the family.
• Employee Discounts: Access to exclusive savings on a variety of products and services.
• Professional Development Stipends: Annual budget for conferences, workshops, or online courses.

How to Apply

If you are ready to make a tangible difference in the lives of low‑income families while advancing your career in a supportive, mission‑driven environment, we encourage you to submit your application today. Please click the link below to begin the process. We look forward to welcoming a detail‑oriented, compassionate professional to the arenaflex family.

Apply Job!

Join arenaflex – Your Impact Starts Here

At arenaflex, every data point you enter, every file you organize, and every communication you log contributes directly to the delivery of vital energy assistance services. Your work will help families keep their homes warm, reduce utility costs, and achieve greater financial stability. If you thrive in a remote setting, possess a keen eye for detail, and are driven by a purpose larger than yourself, this is the opportunity you’ve been waiting for. Apply now and become an integral part of a team that turns compassion into action every day.