Emergency CSR - Job Dispatcher
RooterMan of Indiana is a trusted provider of plumbing services with over 20 years of experience. They are seeking an Emergency Job Dispatcher to connect customers with essential plumbing services by taking emergency calls and efficiently dispatching technicians.
Responsibilities
- Answer incoming calls and assess customer needs for emergency plumbing services
- Schedule appointments and dispatch technicians efficiently to job sites
- Maintain accurate records of customer interactions and service requests
- Provide exceptional customer service and support throughout the service process
- Coordinate with field technicians to ensure timely and effective service delivery
- Utilize dispatch software to optimize routing and scheduling
- Handle customer inquiries and resolve issues with professionalism and care
- Assist in maintaining a clean and organized dispatch area
Skills
- High school diploma or equivalent; some college experience preferred
- Previous experience in customer service or dispatching is a plus
- Strong communication skills, both verbal and written
- Ability to work under pressure and manage multiple tasks simultaneously
- Proficient in using computer systems and Service Titan dispatching software
- Excellent problem-solving skills and a customer-focused attitude
- Availability to work evenings, weekends, and holidays
- Reliable and punctual with a strong work ethic
Benefits
- Company parties
- Dental insurance
- Health insurance
- Flexible work from home options available
Company Overview