[Remote] Remote Bilingual Customer Service Representative (English/French) Job Details | NTT DATA Services

Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global organization committed to attracting and growing talent in an inclusive environment. They are seeking a Bilingual Customer Service Representative who will serve as the first point of contact for customers, delivering exceptional service and resolving inquiries in a professional manner.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
• Remain current on program and product information by being committed to continuous learning
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Skills

• Strong written and verbal skills in both English and French languages
• Demonstrated passion for customer satisfaction excellence and prior experience is an asset
• Interactive customer service environment required
• Related experience in the food and/or retail industry considered an asset
• Strong and developed oral and written communication skills, including typing, spelling, and grammar
• Demonstrated ability to implement change efforts
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately
• Advanced knowledge of PCs and familiarity with system navigation
• Positive attitude and demonstrated ability to get along with others
• Professional, empathetic, and naturally caring conversational style
• Display tact and diplomacy in handling all levels of customer interaction
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
• Ability to work all required shifts
• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
• You must be connected via Ethernet port and not by Wi-Fi
• Ability to download and use the Google Authenticator app
• Must have IOS 11 or Android version 10 (or newer)

Benefits

• Ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries

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