[Remote] Technical Support Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Agile Financial Technologies is a company at the forefront of the fintech revolution, seeking a Technical Support Representative to enhance customer experience in digital payments. In this role, you will resolve customer issues, manage support tickets, and build long-term relationships while ensuring seamless transactions in the financial payments industry.

Responsibilities

• Be the trusted voice on the other end of the line—fielding inbound calls, answering questions, and tackling billing, product, and service-related issues with professionalism and care
• Open, document, and close support tickets with speed and precision, ensuring timely follow-up and complete resolution of customer concerns
• Turn support interactions into relationship-building moments, maintaining professionalism while building loyalty through genuine rapport and trust
• Deliver thoughtful, clear, and respectful communication across all channels—ensuring every customer feels heard and supported
• Dive into payment tech challenges and service issues with confidence and creativity—offering solutions that work, fast
• Maintain accurate, up-to-date customer records in our CRM and service platforms to ensure seamless service continuity
• Stay ahead of product updates and industry trends by working closely with leadership and team members—keeping your technical toolkit sharp and current
• Be a customer champion—turning challenging conversations into opportunities to exceed expectations and build lasting loyalty

Skills

• High school diploma or equivalent
• Minimum 1 year of technical or customer support experience in financial services, merchant services, or a similar environment
• Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook)
• Experience using CRM tools and/or payment processing platforms
• Technical Acumen: Solid grasp of payment technologies, including terminals, gateways, and processing platforms
• Clear Communicator: Able to simplify the complex and speak with confidence, empathy, and clarity
• Problem Solver: You're proactive, analytical, and quick to troubleshoot with effective, lasting solutions
• Customer-First Mentality: You bring empathy, patience, and a genuine desire to deliver above-and-beyond support
• Detail-Oriented: You sweat the small stuff—because the details matter in customer service and compliance
• Team Player: You collaborate with ease and thrive in a fast-moving, ever-evolving team environment
• Adaptable: You're comfortable with change and motivated to learn new tools, products, and technologies

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Overview