IT System Administration - Entry

The Washington State Liquor and Cannabis Board (WSLCB) is seeking an entry-level IT System Administrator to join their Information Technology Services Division. This role involves supporting the administration, maintenance, and operational support of mission-critical applications and enterprise platforms, with responsibilities including account management, application support, and technical assistance to users.

Responsibilities

• Responsible for account creation and maintenance for Cannabis Central Reporting System, Tax and Fee reporting, Content Management, Workflow and data services
• Assist with administration, maintenance, and support of associated SaaS and COTS solutions using administration and configuration toolsets
• Work with solution providers to coordinate and schedule system updates and upgrades
• Work with vendors and third-party system integrators and developers to assist in the resolution of complex system problems
• Collaborate with product management, system analysts, and business analysts in user story refinement
• Use Azure DevOps (ADO) to manage all tasks and work estimation
• Document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including leadership, product management, development teams, end users, and other interested parties
• Create knowledge base articles to assist in problem resolution
• Manage and respond to service request and incident as assigned in the Agency’s ITSM system
• Increase Knowledge and Skills Related to Technologies and Systems

Skills

• Working level knowledge of administering Microsoft stack custom developed applications, logging, and event triggers
• Working level knowledge of SaaS and COTS (non-Microsoft) enterprise-wide multi-tier applications
• Ability to communicate clearly with technical and non-technical audiences. Professional and courteous in all interactions, great interpersonal skills
• Awareness of business intelligence application administrator managing the data sources and environments
• Working level knowledge of information technology system maintenance, troubleshooting, problem resolution, of computer systems applications or databases
• Working level knowledge of Microsoft SQL Server administration, T-SQL query development, stored procedures, database troubleshooting, and operational data support
• Basic experience with scripting and automation technologies including PowerShell, Python, or Windows batch scripting
• Advanced technical knowledge configuring and maintaining SaaS and COTS solutions
• Working level knowledge of Active Directory with specific focus on user and group permissions
• Applied experience in the design of user interfaces and the design, creation, organization, and hosting of Drupal site collections on Pantheon that support the communication of agency business externally
• Working knowledge of enterprise infrastructure environments including Windows Server administration, Cloud environment administration, system services, scheduled tasks, storage management, and application hosting support

Benefits

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program - confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking
• Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
• Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
• Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
• Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
• The Washington State Employee Assistance Program promotes the health and well-being of employees.
• State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs.
• Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
• All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
• If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
• Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
• Full-time employees earn eight hours of sick leave per month.
• Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA).
• Washington State supports members of the armed forces with 21 days paid military leave per year.
• Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
• Leave Sharing
• Parental Leave
• Family and Medical Leave Act (FMLA)
• Leave Without Pay

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