Data Entry Team Lead – Call Support & Customer Assistance – Full‑Time – $32/hr – arenaflex Distribution Center

Why arenaflex?

At arenaflex, we believe that every interaction—whether it’s a quick phone call, a data entry task, or a customer‑service moment—has the power to shape a healthier, more connected community. As a leading player in the health‑focused retail and distribution industry, arenaflex combines cutting‑edge technology with a human‑first approach to deliver affordable, accessible care to millions of people across the United States. Our mission is simple: bring heart to every touchpoint of wellbeing. If you’re passionate about making a tangible difference while thriving in a fast‑paced, collaborative environment, you’ve found the right place.

Position Overview

We are seeking a dynamic Data Entry Team Lead to join our Ohio distribution center. This full‑time role blends hands‑on data entry, call support, and customer assistance with leadership responsibilities. Working Monday‑Friday, 8:00 am – 5:00 pm EST, you will guide a team of associates, ensure operational excellence, and act as a critical bridge between the floor and senior management.

Key Responsibilities

Leadership & Team Management

• Lead, motivate, and develop a team of data entry specialists, fostering a culture of accountability and continuous improvement.
• Collaborate closely with the Department Manager and senior leaders to align daily activities with broader strategic goals.
• Conduct regular one‑on‑one coaching sessions, performance reviews, and skill‑building workshops.
• Allocate staff to workstations based on workload forecasts, ensuring balanced responsibilities and meeting operational metrics.
• Maintain transparent, positive communication channels to keep the team informed of policy changes, performance expectations, and best practices.

Operational Excellence

• Oversee the end‑to‑end data entry workflow, guaranteeing accuracy, timeliness, and compliance with arenaflex standards.
• Utilize reporting tools, dashboards, and system alerts to identify bottlenecks or errors and implement corrective actions.
• Partner with the Department Manager to assess staffing needs, schedule shifts, and manage overtime while staying within budget.
• Support the Department Manager on an as‑needed basis to ensure seamless day‑to‑day operations.
• Execute additional duties delegated by the Manager, adapting quickly to evolving priorities.

Training & Development

• Design and deliver onboarding programs for new hires, covering data entry protocols, safety procedures, and customer interaction guidelines.
• Monitor attendance and performance records, providing constructive feedback and recognizing high achievers.
• Promote a safe work environment by enforcing proper equipment usage and adherence to safety policies.

Customer & Partner Interaction

• Provide clear, courteous, and efficient communication with internal partners and external customers, ensuring data is transferred accurately across shifts.
• Address escalated customer inquiries, resolve data discrepancies, and maintain a high level of service satisfaction.
• Collaborate with cross‑functional teams to gather customer requirements and translate them into actionable operational plans.

Essential Qualifications

• Minimum age of 18 years.
• High school diploma or equivalent; a Bachelor’s degree is preferred but not required.
• Demonstrated ability to read, write, and calculate with a high degree of accuracy.
• Excellent written and verbal communication skills; ability to convey information clearly, concisely, and warmly.
• Proficiency with Microsoft Office Suite—especially Excel, Word, and PowerPoint.
• Solid experience with Warehouse Management Systems (WMS) and basic computer literacy.
• Strong organizational skills, critical thinking, and the ability to multitask in a fast‑moving environment.
• Leadership aptitude, including delegation, goal‑setting, and leading by example.
• Willingness to work beyond a standard 40‑hour week when business needs dictate.
• Immediate availability to attend required training sessions and certifications.

Preferred Qualifications

• Prior experience in a distribution center or similar logistics environment.
• Associate degree in Business, Logistics, or a related field.
• Familiarity with data‑driven performance metrics and continuous‑improvement methodologies (e.g., Six Sigma, Kaizen).
• Experience training or mentoring teams in a high‑volume setting.

Core Skills & Competencies

• Attention to Detail: Ability to spot errors and maintain data integrity.
• Customer‑Centric Mindset: Commitment to delivering exceptional service to internal and external stakeholders.
• Analytical Thinking: Use data and reports to drive decisions and solve problems.
• Team Collaboration: Work effectively with peers, managers, and cross‑functional partners.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Safety Awareness: Consistently follow safety protocols and promote a secure workplace.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Data Entry Team Lead, you will have access to:

• Structured leadership development programs designed to prepare you for senior management roles.
• Tuition reimbursement for relevant coursework and certifications.
• Mentorship from seasoned managers across the organization.
• Opportunities to rotate into other departments (e.g., inventory control, logistics, customer experience) to broaden your skill set.
• Regular workshops on emerging technologies, data analytics, and process optimization.

Work Environment & Culture

Our Ohio distribution center is a modern, safety‑first facility equipped with state‑of‑the‑art technology. The culture at arenaflex is built on three pillars:

• Heart‑Driven Service: Every employee is encouraged to bring empathy and purpose to their daily tasks.
• Collaboration: Open‑door communication and cross‑team projects foster a sense of belonging.
• Continuous Improvement: We celebrate innovative ideas that enhance efficiency, quality, and employee satisfaction.

From flexible break schedules to team‑building events, we ensure that work feels rewarding and balanced.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $32 per hour, with additional incentives based on performance and tenure. Our comprehensive benefits package includes:

• Medical, dental, and vision coverage for you and eligible dependents.
• Prescription drug benefits tailored to the health‑care industry.
• 401(k) retirement plan with company matching contributions.
• Employee Stock Purchase Plan (ESPP) allowing you to invest in arenaflex’s growth.
• Fully paid short‑term and long‑term disability insurance.
• Generous paid time off (PTO), paid holidays, and sick leave in accordance with state regulations.
• Wellness programs such as on‑site fitness centers, health screenings, and mental‑health resources.
• Discounts on arenaflex products and services, including a perpetual employee discount program.
• Access to free online learning platforms and tuition assistance for career‑advancing courses.

How to Apply

If you are ready to bring your heart to arenaflex, lead a dedicated team, and make a meaningful impact on the lives of customers and colleagues alike, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

Apply Job!