Remote Data Entry & Ramp Operations Specialist – Customer Service & Freight Handling – arenaflex – $26/hr – Full-Time – Michigan

About arenaflex

arenaflex is a leading global air carrier that has been connecting people and cargo across continents for nearly a century. With a heritage that dates back to the early days of commercial aviation, arenaflex has grown from a regional airline into a worldwide network that serves millions of passengers and thousands of freight customers each year. Our mission is to deliver safe, reliable, and on‑time service while fostering a culture of innovation, inclusivity, and continuous improvement. As part of arenaflex’s commitment to operational excellence, we invest heavily in our people, technology, and sustainability initiatives, ensuring that every flight—whether carrying passengers or cargo—arrives exactly when it should, every time.

Why This Role Matters

The Remote Data Entry & Ramp Operations Specialist is a critical bridge between the digital world of data management and the physical world of aircraft handling. In this hybrid role, you will ensure that freight, mail, and cargo are accurately logged, tracked, and moved safely on the ramp, while also providing top‑tier customer service to internal teams and external partners. Your work directly supports arenaflex’s promise of on‑time performance, safety, and customer satisfaction—key pillars that keep our airline soaring above the competition.

Key Responsibilities

• Data Accuracy: Enter, verify, and update freight and cargo information in arenaflex’s logistics systems with a focus on zero‑error tolerance.
• Physical Handling: Safely lift, load, unload, and transport items weighing up to 70 pounds using proper lifting techniques and personal protective equipment (PPE).
• Ramp Coordination: Direct inbound and outbound aircraft to appropriate gate positions, ensuring smooth flow of cargo between the ramp and the terminal.
• Protection of Assets: Guard freight, mail, and cargo from damage, loss, and adverse weather conditions through vigilant monitoring and proper storage.
• Equipment Operation: Operate ground support equipment such as belt loaders, tow tractors, and pallet jacks safely and efficiently.
• Scanning & Tracking: Use handheld scanners and computer terminals to confirm that each piece of cargo is routed to the correct destination.
• Shift Flexibility: Work varied shifts—including early mornings, evenings, and weekends—to align with flight schedules and operational demand.
• Safety Compliance: Follow arenaflex’s safety protocols, conduct pre‑task safety checks, and report any hazards or incidents immediately.
• Team Collaboration: Communicate effectively with pilots, dispatchers, warehouse staff, and customer service representatives to resolve issues quickly.
• Continuous Improvement: Participate in daily briefings, suggest process enhancements, and adopt best practices to increase ramp efficiency.

Essential Qualifications

• High school diploma or equivalent; a Bachelor’s degree is preferred.
• Valid driver’s license with a clean driving record.
• Demonstrated ability to work safely in physically demanding environments.
• Strong command of the English language—both written and spoken.
• Basic computer literacy; experience with data entry or logistics software is a plus.
• Commitment to adhering to safety standards and wearing required PPE at all times.

Preferred Qualifications & Experience

• Previous experience in airline ramp operations, freight handling, or warehouse logistics.
• Familiarity with aviation terminology and cargo classification codes.
• Experience operating ground support equipment such as belt loaders, tow tractors, or pallet jacks.
• Knowledge of OSHA or similar occupational safety regulations.
• Ability to lift, carry, and maneuver loads of up to 70 pounds repeatedly throughout a shift.
• Proven track record of maintaining high data accuracy in fast‑paced environments.

Core Skills & Competencies

• Attention to Detail: Meticulous data entry and inventory tracking to prevent costly errors.
• Physical Stamina: Capacity to stand, walk, and lift for extended periods, often in challenging weather conditions.
• Problem‑Solving: Quick identification of discrepancies and proactive resolution.
• Communication: Clear, courteous interaction with teammates, supervisors, and external partners.
• Time Management: Ability to prioritize tasks and meet tight deadlines aligned with flight schedules.
• Team Orientation: Collaborative mindset that values diverse perspectives and shared success.
• Adaptability: Flexibility to adjust to shifting priorities, new technologies, and evolving operational procedures.

Career Growth & Development

arenaflex believes that our employees’ growth fuels the company’s success. As a Remote Data Entry & Ramp Operations Specialist, you will have access to a structured career pathway that can lead to supervisory, logistics management, or specialized technical roles. We provide:

• On‑the‑job mentorship from seasoned ramp supervisors and data analysts.
• Tuition reimbursement for relevant certifications (e.g., Certified Logistics Associate, OSHA Safety Training).
• Regular internal training workshops on emerging technologies such as RFID tracking, automated cargo handling, and data analytics.
• Opportunities to cross‑train in other airport functions, including passenger services, aircraft maintenance, and flight operations.
• Leadership development programs for high‑performing individuals who aspire to manage teams or projects.

Compensation, Benefits & Perks

• Competitive Pay: $26 per hour, with overtime eligibility for eligible shifts.
• Retirement Savings: 401(k) plan with company matching contributions up to 9% of eligible earnings.
• Paid Time Off: Generous vacation, sick leave, holidays, and parental leave policies.
• Health & Wellness: Comprehensive medical, dental, vision, short‑term and long‑term disability, and life insurance coverage.
• Family Support: Fertility assistance, surrogacy support, lactation rooms, and backup childcare services.
• Employee Assistance Program: Confidential counseling, financial coaching, and wellness resources for you and your family.
• Travel Benefits: Discounted and award‑based airfare for employees and eligible dependents on arenaflex flights worldwide.
• Sustainability Initiatives: Participation in corporate social responsibility projects focused on carbon reduction and community outreach.
• Recognition Programs: Quarterly awards, peer‑to‑peer recognition, and performance‑based bonuses.
• Perks Marketplace: Access to exclusive discounts on car rentals, hotels, insurance, and pet care through the arenaflex Perks platform.

Work Environment & Culture at arenaflex

At arenaflex, we pride ourselves on a culture built around our core values: Care, Integrity, Flexibility, Employee Empowerment, and Collaboration. Our employees are encouraged to bring their authentic selves to work, share ideas, and take ownership of their responsibilities. The ramp environment is fast‑paced yet supportive; safety is never compromised, and teamwork is the norm. Whether you are working on a bustling hub in Michigan or coordinating data from a remote location, you will experience:

• A diverse, inclusive workforce that celebrates different backgrounds and perspectives.
• Open communication channels with leadership, allowing you to voice concerns and suggest improvements.
• Regular safety briefings, wellness challenges, and community volunteer days.
• State‑of‑the‑art facilities equipped with modern ground support equipment and ergonomic workstations.
• Flexible scheduling options to help you balance work and personal commitments.

How to Apply

If you are ready to join a dynamic team that values precision, safety, and customer service, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about the Remote Data Entry & Ramp Operations Specialist role at arenaflex. Our recruitment team reviews applications on a rolling basis, and qualified candidates will be contacted for a virtual interview.

Take the Next Step

arenaflex is more than an airline—it’s a community of innovators, problem‑solvers, and dedicated professionals who keep the world moving. By becoming a Remote Data Entry & Ramp Operations Specialist, you will play a vital part in ensuring that cargo reaches its destination safely, on time, and with the highest level of accuracy. Join us, grow your career, and help shape the future of global air logistics. Apply today and start your journey with arenaflex!