Bilingual Customer Advocate
Title: Bilingual Customer Advocate - Fully Remote Location: Abilene, Texas, United States 18.00 per hour Longevity increases and Performance incentives Hourly Full Time Medical, Dental, Vision, Competitive Salary, Paid Time Off Job Description: Customer Advocate - Full Time (Remote) Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job. Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization providing high-quality services in regulated healthcare settings. We are seeking Client Advocates who combine strong technical skills with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, responsibility, and career advancement. We invest significantly in our team members—including an intensive 8-week paid training program—and hire people who are ready to commit and grow. The Role As a Customer Advocate, you will manage between 50 and 70 member interactions per day, serving as a trusted resource for coordinating healthcare, medications, appointments, and benefits-related inquiries.
- This is a structured, fast-paced environment that requires:
- Real-time navigation across multiple web-based platforms
- Accurate documentation across different systems
- Safe use of Microsoft Word, Excel, Outlook, and Teams
- Strong written and verbal communication
- Consistent adherence to processes and compliance standards
- Success in this position requires both compassion and technical precision.
- Technical and Computer Competence (Critical Requirement)
This is not an entry-level IT position. Candidates should feel comfortable:
- Navigating multiple browser windows simultaneously
- Switching between systems while actively talking to members
- Documenting in real time without sacrificing call quality
- Using Microsoft Word, Excel, Outlook, and Teams efficiently
- Troubleshooting basic system or navigation problems independently
- Candidates will be assessed on their computer skills during the hiring process.
Schedule and Training Full Time | 100% Remote | Monday to Friday Training Schedule: 8:00 AM - 4:30 PM EST. 100% attendance is mandatory throughout the 8-week program. Permanent Schedule: Monday to Friday: Shifts are 8 hours long between 8:00 AM and 8:00 PM EST. Start Date: June 22, 2026
Required Qualifications
- Must be bilingual in English and Spanish
- High school diploma (associate degree or higher preferred)
- Previous experience in customer service handling complex or sensitive matters
- Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
- Ability to browse multiple web systems simultaneously
- Excellent attention to detail and organizational skills
- Clear and professional written and verbal communication
Preferred Experience
- High-volume or call-driven service environments
- Exposure to healthcare, insurance, or medical terminology
- Advocacy-based or support roles such as social work or behavioral health
- Customer service roles in retail that require problem solving
Compensation and Growth
- Competitive pay based on qualifications
- Bonus opportunities
- Comprehensive benefits package
- Clear career paths for high-performing employees
Who Will Prosper Here Professionals who value structure, accountability, and meaningful work - and who seek long-term career stability within a mission-oriented organization. If you are technically confident, reliable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment. Apply To This Job