Senior Data Analyst – Customer Experience (Remote) – Advanced Analytics & Insight Leadership at arenaflex

About arenaflex – Shaping the Future of Customer Experience

arenaflex is a global leader in home improvement retail, dedicated to delivering unforgettable experiences to millions of customers every day. Our mission is to empower shoppers with the right tools, inspiration, and support to transform their homes. To achieve this, we rely on data‑driven insights that illuminate every touchpoint of the customer journey. As part of our Customer Experience (CX) team, you will join a community of innovators who obsess over every interaction, uncover hidden opportunities, and champion the voice of the customer across the organization.

Position Overview

The Senior Data Analyst – Customer Experience role is a pivotal analytics position within arenaflex’s CX organization. Reporting to a senior engineering leader, you will serve as the go‑to data expert for a high‑impact CX initiative, translating complex data sets into actionable recommendations that drive strategic investments, improve satisfaction scores, and differentiate arenaflex from its competitors. This is a fully remote position, offering flexibility while keeping you closely connected to cross‑functional teams, product owners, UX designers, and senior stakeholders.

Key Responsibilities

Strategic Analytics & Reporting

• Establish reporting standards and best practices that ensure consistency, accuracy, and timeliness across all CX dashboards.
• Architect and implement a robust reporting framework that consolidates data from multiple sources, enabling real‑time visibility into customer sentiment, journey bottlenecks, and opportunity areas.
• Oversee data mining efforts to surface trends, patterns, and predictive signals that inform product roadmaps and service enhancements.
• Develop programs, methodologies, and files for analyzing and presenting data in a clear, compelling manner that resonates with both technical and non‑technical audiences.

Data Engineering & Platform Development

• Design, build, and maintain advanced SQL queries that power critical CX dashboards and executive‑level scorecards.
• Create intuitive front‑end visualizations using Tableau (or comparable BI tools) to tell data‑driven stories that influence decision‑making.
• Collaborate with the CX data platform team to design and evolve the new CX data architecture, ensuring scalability, security, and ease of access for business users.
• Produce comprehensive documentation and base queries that enable other arenaflex teams to connect to the new data source efficiently.

Stakeholder Collaboration & Insight Delivery

• Partner with product managers, UX designers, developers, and senior leaders to gather requirements, define metrics, and prioritize analytics initiatives.
• Conduct ad‑hoc analytics requests, delivering rapid insights that address emerging business questions and support agile decision cycles.
• Track the benefits of CX initiatives by stitching together data from CRM, e‑commerce, call‑center, and third‑party sources, quantifying ROI and impact on Net Promoter Score (NPS) and other key performance indicators.

Data Quality & Governance

• Perform rigorous data cleansing and validation to guarantee the integrity of analytical outputs.
• Prepare and execute data load scripts for mass data ingestion from diverse sources, ensuring seamless integration with arenaflex’s data warehouse.
• Identify opportunities for enhancements and modifications to existing systems and procedures, driving continuous improvement in data pipelines.

Essential Qualifications

• Minimum 7 years of professional experience in data analysis, business intelligence, or a related analytics discipline, with at least 4‑6 years in a senior or lead capacity.
• Proven expertise in SQL development, including complex joins, stored procedures, and performance tuning.
• Hands‑on experience building and maintaining Tableau dashboards (or comparable visualization platforms) for executive‑level reporting.
• Demonstrated ability to translate business requirements into technical specifications and deliver actionable insights.
• Strong analytical mindset with a passion for uncovering hidden patterns, root causes, and growth opportunities.
• Excellent written and verbal communication skills, capable of presenting findings to senior leadership and non‑technical audiences.
• Ability to work independently in a remote environment while collaborating effectively across time zones.

Preferred Qualifications

• 1‑2 years of experience specifically focused on customer experience analytics, including sentiment analysis and journey mapping.
• Background in data management, process analysis, and continuous improvement methodologies such as Lean or Six Sigma.
• Experience with additional analytical tools (e.g., Power BI, Looker, Snowflake, or AWS Redshift) and programming languages (Python, R) for advanced statistical modeling.
• Track record of mentoring junior analysts, establishing standards, and championing best practices within a data‑centric team.
• Demonstrated curiosity and self‑motivation, with a habit of staying current on emerging analytics trends and technologies.

Core Skills & Competencies

• Interpersonal Collaboration: Ability to build strong relationships with cross‑functional partners, influence without authority, and drive consensus.
• Problem‑Solving Creativity: Innovative approach to tackling ambiguous business problems, designing experiments, and iterating on solutions.
• Attention to Detail: Commitment to delivering high‑quality, error‑free analyses and documentation.
• Mentorship & Knowledge Sharing: Willingness to coach peers on data standards, new tools, and emerging analytical techniques.
• Usability Insight: Understanding of user‑centered design principles to ensure analytics outputs are intuitive and actionable.
• Self‑Management: Ability to prioritize multiple tasks, meet deadlines, and thrive in a fast‑paced, remote work setting.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Senior Data Analyst, you will have access to:

• Continuous learning programs, including certifications in data science, cloud platforms, and advanced analytics.
• Mentorship from senior leaders in the CX and analytics domains, fostering a clear path toward roles such as CX Analytics Manager, Director of Customer Insights, or Head of Data Strategy.
• Opportunities to lead high‑visibility projects that directly influence corporate strategy and customer satisfaction metrics.
• Participation in internal hackathons, data community meet‑ups, and industry conferences to expand your network and stay at the forefront of analytics innovation.

Work Environment & Culture at arenaflex

Our remote‑first culture emphasizes flexibility, trust, and collaboration. arenaflex provides:

• A supportive virtual workspace with regular team‑wide check‑ins, virtual coffee chats, and cross‑departmental collaboration sessions.
• Inclusive diversity initiatives that celebrate varied perspectives and encourage every voice to be heard.
• Health and wellness programs, including mental‑health resources, virtual fitness classes, and ergonomic home‑office stipends.
• Recognition programs that celebrate analytical breakthroughs, innovative ideas, and customer‑centric achievements.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, candidates can expect:

• Base salary aligned with senior‑level market benchmarks.
• Annual performance‑based bonuses tied to the impact of CX initiatives.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible holiday schedules.
• Professional development budget for certifications, courses, and conferences.
• Employee discount programs for arenaflex products and services.

Application Process & Next Steps

If you are a data‑driven storyteller with a passion for elevating the customer experience, arenaflex wants to hear from you. To apply, click the link below, submit your résumé, and include a brief cover letter highlighting a recent analytics project that drove measurable customer‑centric results.

Apply Now – Join arenaflex’s CX Analytics Team!

Closing Statement

At arenaflex, your analytical expertise will directly shape how millions of homeowners interact with our brand, products, and services. Join us in turning data into delight, and help us set the gold standard for customer experience in the retail industry. We look forward to welcoming a curious, collaborative, and results‑focused Senior Data Analyst to our dynamic team.