Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Virtual Position with arenaflex

About arenaflex – Making a Difference in Human Services

arenaflex is a forward‑thinking, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families in the Fitchburg, MA region and beyond. Our mission is to empower communities by delivering essential energy assistance programs, fostering economic stability, and promoting holistic well‑being. As a values‑driven agency, arenaflex blends compassion with data‑driven efficiency, ensuring that every client receives the support they need, when they need it. Join a team where your work directly contributes to brighter homes, healthier families, and stronger neighborhoods.

Position Overview – Why This Role Matters

The Energy Services Data Entry Clerk (Typist) is a pivotal remote position that keeps our digital infrastructure accurate, organized, and compliant. In this role, you will be the guardian of client records, ensuring that every interaction, status update, and service request is captured precisely in our suite of internal systems. Your meticulous attention to detail will enable program staff to deliver timely assistance, track outcomes, and report impact to funders and stakeholders.

Key Responsibilities – What You’ll Do Every Day

• Enter and continuously update client status records in the Statewide Client Service Center, reflecting real‑time progress through the production pipeline.
• Monitor incoming emails, log documents, and record communications in the arenaflex platform (formerly Monday.com) as soon as they arrive.
• Adhere to program guidelines for the use of all required database systems, including arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex.
• Maintain organized digital and paper participant files in strict accordance with program policies, agency standards, and funder requirements.
• Collaborate closely with program staff to support, enhance, and promote clear communication and consistency in service delivery.
li>Perform a variety of clerical duties such as filing, preparing mailings, providing phone coverage, and other administrative support as needed.
• Remain available for remote work, attending virtual meetings, responding to calls and emails, and completing regular duties on schedule.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings.
• Engage in mandatory agency training and pursue additional professional development opportunities to stay current with best practices.
• Uphold strict confidentiality standards in all aspects of the role, safeguarding client information and organizational data.
• Perform related tasks and special projects as assigned, contributing to continuous improvement initiatives.

Essential Qualifications – What You Need to Succeed

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social work, or a comparable sector, working with diverse, low‑income individuals and families.
• Demonstrated ability to manage high volumes of data entry with accuracy and speed.
• Strong organizational skills and the ability to maintain orderly digital and physical filing systems.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency in standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new web‑based platforms.
• Commitment to maintaining confidentiality and adhering to data protection regulations.

Preferred Qualifications – What Sets You Apart

• Bilingual proficiency in Spanish, enabling effective communication with a broader client base.
• Experience working remotely in a virtual team environment, demonstrating self‑discipline and reliable internet connectivity.
• Familiarity with energy assistance programs such as LIHEAP or similar initiatives.
• Prior exposure to case management systems or client relationship management tools.
• Certification or coursework in data management, records administration, or related disciplines.

Core Skills & Competencies – The Attributes We Value

• Accuracy & Attention to Detail: Ability to spot inconsistencies and correct errors before they affect downstream processes.
• Time Management: Skillful prioritization of tasks to meet deadlines in a fast‑paced environment.
• Technical Agility: Quick learner of new software platforms, with a proactive approach to troubleshooting.
• Communication: Clear, courteous, and professional interaction with colleagues, supervisors, and external partners.
• Team Collaboration: Willingness to support peers, share knowledge, and contribute to a positive virtual workplace culture.
• Ethical Integrity: Commitment to confidentiality, data security, and ethical handling of sensitive information.

Compensation, Benefits & Perks – What You’ll Receive

arenaflex offers a competitive salary package aligned with industry standards for remote, full‑time positions. In addition to base compensation, you will enjoy a comprehensive benefits suite designed to support your health, financial security, and personal well‑being:

• Health, Dental, Vision & FSA Coverage: Robust medical plans to keep you and your family healthy.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life balance.
• Flexible Remote Work: Full‑time work‑from‑home arrangement with occasional virtual meetings.
• Student Loan Forgiveness & Tuition Remission: Financial assistance for continued education and debt reduction.
• Employer‑Sponsored Retirement Plan: Contributions to help you build a secure future.
• Pet Insurance: Coverage to protect your furry companions.
• Employee Discounts & Perks: Access to exclusive savings on a variety of products and services.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. As a Data Entry Clerk, you will have access to:

• Ongoing training modules covering data management best practices, privacy regulations, and emerging technology tools.
• Mentorship from senior program staff and leadership, providing guidance for future advancement into supervisory or program‑management roles.
• Opportunities to cross‑train in related areas such as client outreach, case coordination, and grant reporting.
• Support for certifications or coursework that enhance your skill set and career trajectory.

Work Environment & Culture at arenaflex

Our virtual workplace is built on a foundation of respect, inclusion, and shared purpose. At arenaflex you will experience:

• A collaborative, mission‑driven culture where every contribution is recognized and celebrated.
• Regular virtual team‑building activities, wellness check‑ins, and open‑door communication channels with leadership.
• A commitment to diversity, equity, and inclusion, ensuring a welcoming environment for staff of all backgrounds.
• State‑of‑the‑art remote‑working tools that facilitate seamless communication, document sharing, and project tracking.
• Clear expectations, transparent performance metrics, and constructive feedback loops.

Application Process – How to Join arenaflex

Ready to make a tangible impact while working from the comfort of your home? Follow these steps to apply:

1. Prepare an up‑to‑date resume highlighting relevant experience, education, and any bilingual capabilities.
2. Write a concise cover letter that explains why you are passionate about energy assistance services and how your skill set aligns with the responsibilities outlined above.
3. Submit your application through the provided link below. Our recruiting team will review your materials and contact you for a virtual interview if your profile matches our needs.

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Join arenaflex – Make a Meaningful Difference

If you are a detail‑oriented, compassionate professional who thrives in a remote setting and wants to contribute to a cause that improves lives, arenaflex invites you to become part of our dedicated team. Your expertise will help ensure that families receive the energy assistance they need, fostering stability and hope across the community. Apply today and embark on a rewarding career where your work truly matters.