Senior Content & Communications Writer – External Relations, Trust & Safety Storytelling for arenaflex (Remote/Seattle)

About arenaflex – Shaping the Future of Trusted Online Shopping

arenaflex is a global leader in e‑commerce, dedicated to delivering a safe, reliable, and delightful shopping experience to millions of customers every day. Our mission is to protect shoppers from fraud, counterfeit goods, and other online threats while empowering sellers to thrive in a transparent marketplace. As part of the Customer Trust External Relations (CTXR) team, you will help shape the narrative that positions arenaflex as the most trusted destination for online purchases worldwide.

Why This Role Matters

In an era where information travels at the speed of a click, the stories we tell about safety, innovation, and customer care directly influence public perception and brand loyalty. As a Senior Content & Communications Writer, you will be the voice that conveys arenaflex’s commitment to protecting customers, building trust, and driving positive change across the digital commerce ecosystem.

Key Responsibilities

• Strategic Content Leadership: Define, develop, and maintain the editorial standards for all external communications, ensuring consistency, clarity, and impact across websites, email campaigns, press releases, blogs, and newsletters.
• Collaboration with Stakeholders: Partner with product owners, public policy teams, PR, and senior executives to translate complex technical and policy initiatives into compelling, audience‑focused narratives.
• Content Planning & Execution: Create and manage a comprehensive content calendar that aligns with arenaflex’s trust‑building objectives, seasonal campaigns, and regulatory milestones.
• Executive Speechwriting: Craft persuasive speeches, presentation decks, talking points, and scripts for senior leaders, ensuring each piece resonates with diverse external audiences.
• Editorial Review & Quality Assurance: Lead internal review cycles with CTXR program managers and marketing teams, providing meticulous copyediting, style guidance, and adherence to AP and arenaflex brand guidelines.
• Thought‑Leader Engagement: Identify, network, and collaborate with internal and external experts—including industry analysts, policymakers, and media contacts—to enrich content with authoritative insights.
• Process Optimization: Design scalable workflows that reduce time‑to‑publish while maintaining high editorial standards, leveraging CMS platforms, markup languages, and agile methodologies.
• Performance Measurement: Track content performance metrics (engagement, reach, sentiment) and iterate on strategy to continuously improve the effectiveness of communication efforts.

Essential Qualifications

• Minimum 3 years of professional experience in communications, journalism, corporate communications, public relations, or external affairs.
• Demonstrated expertise in writing and editing in AP style, with a strong portfolio showcasing web, blog, and press‑release content.
• Proficiency with content management systems (CMS) and markup languages such as HTML or XML.
• Ability to craft audience‑specific messaging that aligns with brand voice and tone guidelines.
• Excellent organizational skills, with a proven track record of managing multiple priorities and meeting tight deadlines.

Preferred Qualifications & Additional Skills

• Bachelor’s degree in English, Technical Writing, Communications, or a related field (or equivalent professional experience).
• Experience working within a global, remote‑first team, collaborating across time zones and cultures.
• Background in agile content development, including sprint planning and iterative publishing.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable content strategies.
• Portfolio of published work or willingness to complete a writing exercise as part of the interview process.
• Passion for consumer protection, digital safety, and the broader mission of building trustworthy online ecosystems.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture, anticipate stakeholder needs, and align content initiatives with broader business goals.
• Storytelling Excellence: Craft narratives that are clear, engaging, and persuasive, turning technical details into relatable stories for diverse audiences.
• Collaboration & Influence: Build strong relationships with cross‑functional partners, gaining buy‑in and driving consensus on messaging.
• Adaptability: Thrive in a fast‑moving environment, quickly adjusting priorities as market conditions and regulatory landscapes evolve.
• Technical Fluency: Comfort with digital tools, CMS platforms, and basic HTML/XML to ensure seamless content publishing.
• Data‑Driven Mindset: Use analytics to measure impact, refine approaches, and demonstrate the value of communication initiatives.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Mentorship from senior leaders in communications, public policy, and product management.
• Training programs on advanced storytelling, digital marketing, and data analytics.
• Opportunities to lead high‑visibility projects that influence global brand perception.
• Cross‑departmental rotations that broaden your expertise in trust & safety, product development, and regulatory affairs.
• Conference attendance and industry networking events focused on e‑commerce, consumer protection, and corporate communications.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, innovative, and collaborative culture where every voice matters. Our remote‑first philosophy empowers you to work from anywhere while staying connected through regular virtual town halls, team‑building activities, and an open‑door leadership approach. We celebrate diversity, encourage curiosity, and champion a growth mindset.

Compensation, Perks & Benefits (General Overview)

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
• Comprehensive Healthcare: Medical, dental, and vision coverage for you and your dependents.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off: Generous vacation, sick leave, and holidays to support work‑life balance.
• Equity Participation: Stock options that allow you to share in arenaflex’s long‑term success.
• Employee Discounts: Savings on arenaflex products and services.
• Education Assistance: Tuition reimbursement and learning stipends for continuous skill development.
• Parental Leave: Maternity and paternity benefits to support new families.
• Wellness Programs: Access to mental‑health resources, counseling, and wellness initiatives.
• Flexible Working Arrangements: Remote work options, flexible hours, and hybrid office spaces.
• Recognition Programs: Awards and incentives that celebrate outstanding contributions.
• Transportation Benefits: Subsidies for public transit or parking where applicable.

Location

This position is based in Seattle, WA, United States with the flexibility to work remotely as part of arenaflex’s hybrid model.

How to Apply

If you are passionate about crafting compelling narratives that protect consumers and elevate brand trust, we want to hear from you. Join arenaflex’s CTXR team and help shape the future of safe online commerce.

Apply Now