Remote Operations Support Analyst – Ground Operations & Sales Enablement – $25/hr – Full‑Time – Texas, USA – arenaflex

About arenaflex – Pioneering Affordable, Friendly Air Travel

arenaflex is a leading airline that connects people to the moments that matter most. With a legacy of low‑cost, high‑quality service, arenaflex has built a reputation for reliability, safety, and a culture that puts both customers and employees first. As a remote‑first organization, arenaflex empowers its workforce to collaborate from anywhere while maintaining the high standards that make the airline a favorite among travelers across the United States. Join a company that values innovation, continuous learning, and a genuine commitment to making air travel accessible for everyone.

Position Overview – Remote Operations Support Analyst

arenaflex is seeking a motivated and detail‑oriented Operations Support Analyst to join our dynamic Remote Operations team. This entry‑level role is perfect for recent graduates or professionals looking to launch a career in airline operations, data analysis, and sales enablement. You will work remotely from Texas, supporting two critical business groups – Ground Operations and Sales Enablement – while collaborating with cross‑functional teams to drive efficiency, improve customer experiences, and contribute to arenaflex’s strategic objectives.

Key Responsibilities

• Ground Operations Support
  • Analyze inbound and outbound data related to baggage handling, flight turn‑around times, and incident reports to identify trends and recommend process improvements.
  • Develop clear, data‑driven recommendations that articulate the root cause of operational issues and propose actionable solutions.
  • Collaborate with internal stakeholders to prioritize initiatives that enhance safety, reliability, and cost‑effectiveness.
  • Lead occasional internal audits to ensure compliance with standard operating procedures and regulatory requirements.
  • Transform raw data sets into meaningful visualizations using tools such as Tableau, Power BI, or advanced Excel functions.
  • Support project teams by gathering requirements, documenting workflows, and tracking deliverables against project timelines.
• Sales Enablement Support
  • Assist the Sales Enablement team with data analysis, CRM administration, and dashboard creation to monitor sales performance and pipeline health.
  • Draft and distribute internal communications, ensuring alignment between the Sales Enablement group and other business units.
  • Provide first‑line customer service for internal stakeholders, responding to inquiries via the CRM platform and escalating complex issues as needed.
  • Contribute to onboarding initiatives by preparing training materials, conducting virtual walkthroughs, and supporting new‑hire integration.
  • Participate in ad‑hoc sales campaigns, promotional events, and strategic planning sessions.
• Perform additional duties as assigned by managers, including cross‑team collaboration on special projects, data‑quality initiatives, and continuous‑improvement programs.

Essential Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics, Information Systems, or a related field.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into actionable business recommendations.
• Excellent written and verbal communication skills, capable of presenting technical information to non‑technical audiences.
• Demonstrated ability to manage multiple priorities, meet tight deadlines, and work both independently and as part of a remote team.
• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, macros) and familiarity with data‑visualization tools (Tableau, Power BI, or similar).
• Basic understanding of CRM platforms (Salesforce preferred) and experience navigating ticketing or workflow systems.

Preferred Qualifications & Skills

• Internship or project experience in airline operations, logistics, or customer service environments.
• Knowledge of airline industry regulations (FAA, DOT) and best practices for safety and compliance.
• Experience with SQL or Python for data extraction and manipulation.
• Certification in Business Analysis (CBAP) or Data Analytics (Google Data Analytics, Microsoft Certified: Data Analyst Associate).
• Demonstrated leadership in student organizations, volunteer groups, or extracurricular projects.

Core Competencies for Success

• Analytical Thinking: Ability to dissect problems, identify patterns, and propose evidence‑based solutions.
• Collaboration: Comfortable working in a virtual environment, building relationships across time zones, and contributing to team success.
• Customer‑Centric Mindset: Understanding the impact of operational decisions on both internal and external customers.
• Adaptability: Thrive in a fast‑paced, ever‑changing airline environment and quickly adjust to new priorities.
• Attention to Detail: Precision in data handling, documentation, and communication to maintain high standards of quality.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As an Operations Support Analyst, you will have access to:

• Mentorship programs pairing you with senior analysts and operational leaders.
• Online learning platforms (LinkedIn Learning, Coursera) for upskilling in data analytics, project management, and aviation operations.
• Rotational assignments that allow you to experience different facets of the airline business, from flight operations to revenue management.
• Regular feedback cycles and performance reviews focused on career path planning.
• Opportunities to attend industry conferences, webinars, and internal hackathons.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, supportive, and innovative culture. Our remote workforce enjoys:

• Flexible work hours that respect work‑life balance while aligning with core business needs.
• A collaborative virtual office environment with regular team video calls, virtual coffee chats, and digital whiteboards.
• Diversity and inclusion initiatives that celebrate different backgrounds, perspectives, and ideas.
• Recognition programs that celebrate individual and team achievements.
• Health and wellness resources, including virtual fitness classes, mental‑health support, and ergonomic home‑office stipends.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $25 per hour, along with a comprehensive benefits package that includes:

• Medical, dental, and vision coverage with multiple plan options.
• Retirement savings plan with company matching contributions.
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Travel privileges – discounted airfare for you and eligible family members.
• Continuous learning stipend for certifications, courses, or conferences.

How to Apply

If you are ready to launch a rewarding career with arenaflex, bring your analytical talent to a company that values both performance and people, and enjoy the flexibility of remote work, we want to hear from you. Click the link below to submit your application and become part of a team that is shaping the future of affordable air travel.

Apply Now – Join arenaflex!