Want Customer Service Specialist - Remote/Hybrid in Cedar Falls, IA

About arenaflex

arenaflex is a dynamic and innovative leader in the distribution industry, serving over 4.5 million customers across North America and beyond. Our mission is simple yet powerful: We Keep the World Working®. At arenaflex, we believe that every interaction matters, and our customer service team is at the heart of this mission. By joining our team, you'll become part of a supportive, inclusive workplace that values your unique contributions while providing the tools and resources needed to excel in your role.

The Opportunity

arenaflex is seeking enthusiastic and dedicated Customer Service Specialists to join our growing team in Cedar Falls, IA. This full-time position offers a unique hybrid work arrangement, combining office collaboration with remote flexibility. As an inbound customer service specialist, you'll be the voice of arenaflex, building meaningful relationships with customers while resolving their inquiries and challenges with professionalism and expertise.

Why Join arenaflex?

At arenaflex, we understand that our team members are the foundation of our success. That's why we offer competitive compensation, comprehensive benefits, and a work environment designed to support your professional growth and personal wellbeing. With weekend shifts off and opportunities for increased remote work flexibility, this position provides an excellent work-life balance while offering clear pathways for career advancement.

Compensation & Benefits

arenaflex is committed to providing competitive compensation and comprehensive benefits that support your financial health and overall wellbeing:

• Competitive Pay: Start at $15.80/hour with three automatic raises within 12 months, bringing your hourly rate to $17.00!
• Comprehensive Benefits: Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
• Mental Health Support: 6 free sessions each year with a licensed therapist to support your emotional wellbeing
• Time Off: Paid time off (PTO) and 6 company holidays per year to help you maintain work-life balance
• Financial Wellness: Access to up to 30% of your paycheck before payday to help with financial emergencies
• Family Support: Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• Retirement Planning: 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Education Support: Tuition reimbursement, student loan refinancing options, and free access to financial counseling, education and tools
• Employee Discounts: Exclusive discounts on arenaflex products and services

Your Responsibilities

As a Customer Service Specialist at arenaflex, you'll play a vital role in our customer experience ecosystem:

• Build and maintain strong customer relationships by responding to a high volume of inbound phone calls with professionalism and empathy
• Collaborate daily with both customers and internal sales team members in a dynamic team-based environment
• Effectively navigate and utilize multiple computer programs simultaneously while maintaining productivity
• Resolve customer challenges through comprehensive resource utilization for account selection, product identification, order placement, and order management
• Address pricing and invoicing discrepancies, apply appropriate credits, and implement efficient return procedures
• Continuously expand your product knowledge to provide accurate and helpful information to customers
• Document customer interactions and resolutions in our customer relationship management system
• Contribute to process improvement initiatives to enhance customer service efficiency

Qualifications & Requirements

To succeed as a Customer Service Specialist at arenaflex, you'll need:

Essential Qualifications

• High School diploma or equivalent
• At least 1 year of customer service experience in a professional setting
• Ability to commute to our facility at 827 Fisher Drive, Waterloo, IA 50701
• A secure, dedicated workspace at home suitable for professional job activities
• Proficiency in operating and navigating multiple PC-based programs simultaneously
• Strong written and verbal communication skills with excellent listening abilities
• Ability to sit for extended periods (up to 8 hours per day) while performing computer-based work
• Stable internet connection with ability to provide proof of speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

Preferred Qualifications

• Experience working in a call center or customer service environment with high call volume
• Familiarity with CRM systems and customer relationship management software
• Basic knowledge of distribution or industrial products
• Experience with order processing and inventory management systems
• Ability to work effectively in both independent and team-oriented settings

Work Environment & Schedule

At arenaflex, we understand the importance of flexibility in today's work environment:

• Schedule: Enjoy your weekends off! This position follows a Monday through Friday schedule from 8:30 a.m. to 5:00 p.m. Central Time
• Training: Our comprehensive 8-week onsite training academy provides all the knowledge and tools needed to excel in your role
• Equipment: On your first day, you'll receive a laptop, dual monitors, keyboard, and all necessary accessories to support your work
• Hybrid Work: After completing training, eligible team members can enjoy a hybrid work environment of three days onsite and two days working remotely
• Flexibility: You can earn additional opportunities to work from home up to 5 days per week through our performance-based flexible work program
• Shift Options: Eligible team members can participate in a bidding process for alternate work shifts to better accommodate personal schedules

Career Growth & Development

arenaflex is committed to your professional development and career advancement:

• Clear career progression paths with opportunities for advancement into senior customer service roles, team leadership positions, or specialized departments
• Ongoing training programs to enhance your product knowledge, technical skills, and customer service expertise
• Cross-functional opportunities to explore different areas of our business
• Mentorship programs connecting you with experienced professionals in your field
• Access to online learning platforms and professional development resources

Our Culture & Values

At arenaflex, we foster an inclusive workplace where everyone belongs:

• We embrace diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status
• We encourage new ways of thinking and recognize that everyone brings unique perspectives and experiences
• We celebrate individuality while fostering a collaborative team environment
• We're dedicated to creating a workplace where you can build a meaningful career while contributing to our purpose of keeping the world working
• We recognize and reward exceptional performance and contributions to our team

Join Our Team

As a Customer Service Specialist at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers while building a rewarding career with a company that values your contribution. Whether you're starting your career or looking for a new opportunity with greater flexibility and growth potential, arenaflex offers an environment where you can thrive.

If you're a customer-focused professional seeking a position with competitive compensation, comprehensive benefits, and a flexible work environment, we encourage you to apply today. Join arenaflex and become part of a team that's committed to excellence in customer service and making a positive impact in our communities.

Don't miss this opportunity to join arenaflex as a Customer Service Specialist in Cedar Falls, IA. Apply now and take the first step toward a more flexible and fulfilling career!